Director - Marketing Strategic Enablement
About the position
Director, Marketing Strategic Enablement
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.
The Director, Marketing Strategic Enablement will be responsible for ensuring Consumer Marketing operates in accordance with our promises to cardmembers and meets all regulatory obligations. The successful candidate will define and activate a new strategy and programmatic infrastructure that enables strong compliance and controls for marketing execution.
Responsibilities
• Own the roadmap and delivery of risk management documentation, reporting, process enhancements, risk mitigation initiatives, and capability development
• Partner with USCM teams to assess and optimize key marketing processes, ensuring the relevant procedures, controls, and testing are in place to maintain ongoing compliance and operational excellence
• Develop and implement process and partner engagement strategy to ensure ongoing maintenance of key risk management activities across USCM
• Liaise closely with Control Management and the Business Operations team to ensure USCM complies with Enterprise and external governance needs
Requirements
• Risk management and compliance knowledge, with experience in governance frameworks
• Strong leadership and partnership skills with the ability to lead cross-functional teams through transformation with clarity and confidence
• Ability to balance risk-first mindset while maintaining business agility
• Self-starter with the ability to thrive in an evolving environment, comfort working in white space, and a bias towards action Experience building and developing a high performing team
Benefits
• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
Apply Now
Apply Now
Director, Marketing Strategic Enablement
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
The U.S. Consumer Services Team (USCS) is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.
The U.S. Consumer Marketing team (USCM) is part of the U.S. Consumer Services Group and is responsible for making membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle.
The Director, Marketing Strategic Enablement will be responsible for ensuring Consumer Marketing operates in accordance with our promises to cardmembers and meets all regulatory obligations. The successful candidate will define and activate a new strategy and programmatic infrastructure that enables strong compliance and controls for marketing execution.
Responsibilities
• Own the roadmap and delivery of risk management documentation, reporting, process enhancements, risk mitigation initiatives, and capability development
• Partner with USCM teams to assess and optimize key marketing processes, ensuring the relevant procedures, controls, and testing are in place to maintain ongoing compliance and operational excellence
• Develop and implement process and partner engagement strategy to ensure ongoing maintenance of key risk management activities across USCM
• Liaise closely with Control Management and the Business Operations team to ensure USCM complies with Enterprise and external governance needs
Requirements
• Risk management and compliance knowledge, with experience in governance frameworks
• Strong leadership and partnership skills with the ability to lead cross-functional teams through transformation with clarity and confidence
• Ability to balance risk-first mindset while maintaining business agility
• Self-starter with the ability to thrive in an evolving environment, comfort working in white space, and a bias towards action Experience building and developing a high performing team
Benefits
• Competitive base salaries
• Bonus incentives
• 6%25 Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
Apply Now
Apply Now