Director, Legal Spend Management
Job Description: • Build strong relationships with clients, interacting live on a regular basis • Build direct relationships with end customers of partner clients • Evaluate relationship health, taking action to address pain points where necessary • Ensure client outcomes are diagnosed, sized, and delivered where economically appropriate • Identify commercial opportunities to expand Mitratech relationships • Distill and deliver compelling insight from client data in presentation form • Deliver monthly, quarterly, and annual legal spend analytics reports as required by your clients • Drive client adoption (e.g., Firm Onboarding, Web Training, Report Distribution, etc.) • Own the resolution of operational and billing issues with the help of peers • Identify opportunities for scalable reporting improvements and escalate them to product teams • Maintain accurate records of client information, health, and account management activities • Contribute to organizational and client awareness of trends in the legal and risk and claims industries (i.e., changes within law firms, TPAs, industry associations) • Travel to client sites as needed Requirements: • Track record of developing strong relationships with senior-level clients in a legal services or software business • Ability to create compelling narratives from data using storytelling and anecdotes • Strong presentation-drafting skills • Experience with data analysis in Excel, including analysis and quality control using pivot tables • Ability to monitor and drive completion of action items across 20-30 clients • Ability to prioritize workload and execute in a fast-paced environment • Experience presenting in both live and remote settings • Familiarity with the legal industry Benefits: • Health, Dental & Vision Insurance • 401k + Employer Match • PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off • STD, LTD & Group Life Insurance • Paid Parental Leave • Pet Insurance • FSA & HSA Options • Employee Assistance Program Apply tot his job