Director, IT Strategy & Governance
About the position Responsibilities • Develop and maintain the technology strategy aligned with corporate and brand objectives. • Identify emerging trends and evaluate innovative solutions that enhance guest experience, streamline operations, and improve profitability. • Partner with executive leadership to define technology priorities and investment plans. • Lead the business case development for new enterprise-wide technology initiatives • Establish governance frameworks for technology initiatives, ensuring compliance, security, and scalability. • Oversee the prioritization and execution of technology projects, balancing enterprise and brand needs. • Monitor ROI and performance of technology investments, providing regular updates to leadership. • Develop and own a resource allocation model for the IT organization that ensures resources are allocated effectively on business priorities • Build and manage strategic relationships with key technology vendors and service providers. • Negotiate contracts, manage performance, and ensure vendors deliver on SLAs and value commitments. • Evaluate and onboard new technology partners that support business innovation. • Lead, mentor, and develop a high-performing team of 2–3 direct reports, fostering a culture of collaboration and innovation. • Promote continuous learning and professional development within the technology team. • Serve as a strategic advisor to brand leaders and functional teams on technology-related initiatives. • Partner with Operations, Finance, Marketing, and other departments to ensure technology supports brand-specific and enterprise-wide goals. Requirements • Bachelor’s degree in Information Technology, Business, or a related field (Master’s preferred). • 10+ years of progressive experience in IT leadership, with at least 5 years in a strategic or director-level role. • Proven ability to develop and execute enterprise technology strategies. • Strong understanding of restaurant technology ecosystems (POS, loyalty, digital ordering, data platforms). • Exceptional vendor negotiation and partner management skills. • Strong business acumen with the ability to align technology initiatives to financial outcomes. • Excellent communication, influencing, and stakeholder management skills. • Demonstrated ability to lead and develop teams in a fast-paced environment. Nice-to-haves • Experience in the restaurant, hospitality, or retail industry strongly preferred. Benefits • Flexibility that fits your life: Hybrid schedules with weekly flex days to work from home. • Benefits that support you: Competitive package with medical, dental, and vision coverage; life insurance; paid vacation and holidays; 401(k) with company match; Employee Assistance Program with counseling, financial, legal, and life resources; and Best You EDU, offering education programs and tuition reimbursement. • Enjoy our brands: Generous dining discounts at Chili’s® Grill & Bar and Maggiano’s Little Italy®. • Rewards for your impact: Annual bonus eligibility for every RSC Team Member. • Wellbeing at work: On-site gym and fitness classes like yoga and boot camp. • A culture worth celebrating: From company-wide events to a casual, collaborative atmosphere, you’ll find plenty of ways to connect, work hard, and play hard. Apply tot his job Apply tot his job