Director, Guest Services
Job Description: • Develop and deliver Admissions enablement roadmap to support Field Leadership and DaVita Guest Services Admissions (tools, processes, communications and knowledge sharing) • Develop an Admission Growth strategy communication to enhance messaging for broader awareness and adoption; establish and maintain standard processes, templates and metrics • Develop key verbal and written updates for key governance and stakeholder meetings to ensure alignment to priorities and understanding of key initiatives • Partner with Field Leadership and DaVita Guest Services Admissions on change leadership both messaging and delivery to ensure success of field operators • Outline training requirements and partner with internal training function (Wisdom) to build comprehensive training for Field Operators on Admission functions • Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute • Challenge status quo operations to identify and implement transformative change • Full life cycle of process development: define gaps between current state and optimal state, determine needs to overcome gap, and execute to achieve optimal state • Lead a matrix team of analysts to support strategic areas of the business aligned with growth objectives • Other projects as assigned based on business need Requirements: • BA required; top-tier MBA or advanced degree (MHA, MPH, MD, PhD) highly preferred • 8+ years of experience, 1-4 years of strategy consulting experience with a top-tier strategy consulting firm or other similar strategic experience • Strong project management and analytical skills • Ability to build strong relationships across cross-functional teams and lead large scale, complex projects • Collaborative, inclusive style with internal departments between Operations, Finance, Field Operations, Legal & Compliance, Data and Reporting teams • Healthcare experience a plus but not required Benefits: • Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out • Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more • Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning. Apply tot his job