Director, Global Repair Center and Service Logistics
Company Overview
Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, and distribution of medical and aesthetic laser and light-based technologies. The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins and other common indications.
The Company is headquartered in Marlborough, Massachusetts, USA and commercial locations across Asia Pacific, and Europe. Products are sold directly in 18 countries worldwide and are supported by capital sales, field service, clinical education, technical support and marketing development organizations. Candela maintains contracted distributors in over 60 other countries.
General Summary
Responsible for Global repair and refurbishment facilities, metrics, and strategy. The Sr Director/Director of Repair centers is responsible for leading multiple regional service centers in repairing and refurbishing, parts and systems. Developing and creating new service centers and identification, tracking, and business cases for additional parts.
In addition to the above responsibilities, the Sr. Director/ Director, Global Service Centers will be expected to (1 ) work with the other directors for regional service centers in execution, adherence to candela priorities, and driving utilization of repaired/refurbished material minimizing cost, (2) develop standard operating procedures and consistent metrics and the creation of a funnel process for business cases related to repaired/refurbished material and (3) establish metrics to monitor process efficacy and adoption.
Essential Job Functions
• Responsible to ensure the highest level of quality for repaired/refurbished across NA, EMEA, and APAC.
• Creation and validation of business cases for repaired and refurbished systems, consumables, and parts for direct and indirect markets.
• Develop strong business partnerships with Candela Operations team, regional service centers, and Field service teams for forecasting parts, system needs, to support commercial sales and service contracts/warranties Globally.
• Development, implement, and execute Key Performance Indicators (KPI's) for consumption of repaired, harvested, and refurbished material globally and present findings to key leadership
• This role will have ultimate responsibility for performance of each Service center working through the individual Directors, and establishing standards to measurement and monitor the performance of repaired, refurbished, and harvested material.
• Develop business cases, capabilities, and cultivate business objects for refurbished systems for sale in global markets.
• Accountable for the creation of yearly cost savings targets partner with Global sales and operations for the forecast of refurbishes systems and service parts
• Creation and partnership with commercial sales teams on return trade-in systems, development of a checklist or method for identification of new repair parts both as part of new product introductions or existing spares/systems.
Knowledge/Educational Requirements
• 10 years experience within repair/refurbishment centers and/or logistics
• 10 years experience in KPI development and implementation
• Proven experience identifying and leading financial and operational improvements within Service businesses
• Proven experience in performance / talent management, a must
• Leading teams within healthcare or medical devices, a plus
• Experience with Microsoft Excel and with a CRM tool required, Salesforce and Smartsheet
This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.
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Candela Corporation is a leading global aesthetic device company with a comprehensive product portfolio and a global distribution footprint. We are the market leader in the development, and distribution of medical and aesthetic laser and light-based technologies. The Company's technology enables physicians to provide advanced solutions for a broad range of medical-aesthetic application including hair removal, wrinkle reduction, tattoo removal, improving the skin's appearance through the treatment of benign vascular and pigmented lesions, and the treatment of acne, leg veins and other common indications.
The Company is headquartered in Marlborough, Massachusetts, USA and commercial locations across Asia Pacific, and Europe. Products are sold directly in 18 countries worldwide and are supported by capital sales, field service, clinical education, technical support and marketing development organizations. Candela maintains contracted distributors in over 60 other countries.
General Summary
Responsible for Global repair and refurbishment facilities, metrics, and strategy. The Sr Director/Director of Repair centers is responsible for leading multiple regional service centers in repairing and refurbishing, parts and systems. Developing and creating new service centers and identification, tracking, and business cases for additional parts.
In addition to the above responsibilities, the Sr. Director/ Director, Global Service Centers will be expected to (1 ) work with the other directors for regional service centers in execution, adherence to candela priorities, and driving utilization of repaired/refurbished material minimizing cost, (2) develop standard operating procedures and consistent metrics and the creation of a funnel process for business cases related to repaired/refurbished material and (3) establish metrics to monitor process efficacy and adoption.
Essential Job Functions
• Responsible to ensure the highest level of quality for repaired/refurbished across NA, EMEA, and APAC.
• Creation and validation of business cases for repaired and refurbished systems, consumables, and parts for direct and indirect markets.
• Develop strong business partnerships with Candela Operations team, regional service centers, and Field service teams for forecasting parts, system needs, to support commercial sales and service contracts/warranties Globally.
• Development, implement, and execute Key Performance Indicators (KPI's) for consumption of repaired, harvested, and refurbished material globally and present findings to key leadership
• This role will have ultimate responsibility for performance of each Service center working through the individual Directors, and establishing standards to measurement and monitor the performance of repaired, refurbished, and harvested material.
• Develop business cases, capabilities, and cultivate business objects for refurbished systems for sale in global markets.
• Accountable for the creation of yearly cost savings targets partner with Global sales and operations for the forecast of refurbishes systems and service parts
• Creation and partnership with commercial sales teams on return trade-in systems, development of a checklist or method for identification of new repair parts both as part of new product introductions or existing spares/systems.
Knowledge/Educational Requirements
• 10 years experience within repair/refurbishment centers and/or logistics
• 10 years experience in KPI development and implementation
• Proven experience identifying and leading financial and operational improvements within Service businesses
• Proven experience in performance / talent management, a must
• Leading teams within healthcare or medical devices, a plus
• Experience with Microsoft Excel and with a CRM tool required, Salesforce and Smartsheet
This job description is not all inclusive and is intended to capture a majority of the job functions. Special projects and other tasks may be required by management.
Apply tot his job
Apply To this Job