**Director, Global Customer Training and Education – Transforming Patient Lives through Innovative Education**

At arenaflex, we're revolutionizing the medical technology industry by transforming patient lives through innovative incisionless surgery. Our unique culture is built on a diverse global team of individuals with different ideas, skills, interests, and cultural backgrounds, all driven by our core values: Our Patients, Integrity, Team, Quality, and Innovation. We're dedicated to making a real impact on the lives of millions of people and paving the path to a bright future for healthcare. Our dynamic collaborative environment encourages a life-work balance philosophy that empowers our employees to do meaningful things outside of work. Every role at arenaflex is significant, and your voice is heard. We challenge and empower our people to be great at what they do while providing a flexible work environment. Walking through our corridors, you'll be inspired by stories of career journeys at arenaflex. We take pride in growing internal talent and encourage our employees to achieve their professional ambitions. With employees in various regions, we offer competitive perks and benefits. **Join us on our mission to transform tomorrow's healthcare, today.** **About the Role:** arenaflex is seeking a visionary and results-driven Director of Global Customer Training and Education to lead the development and execution of a world-class training experience for our customers. This role will own the customer education journey end-to-end, whether delivered through our sales force, peer-to-peer programs, or digital platforms. You will be responsible for designing and scaling a comprehensive training ecosystem that includes in-person programs, online modules, on-demand content, peer-to-peer learning, and fellowship programs. **Key Responsibilities:** * **Strategy & Leadership:** + Define and execute the global customer training and education strategy + Establish KPIs to measure training effectiveness and customer engagement * **Program Development:** + Design and implement scalable training programs, including: - Instructor-led in-person training - Virtual and hybrid training sessions - Peer-to-peer learning experiences - On-demand eLearning modules - Fellowship and advanced user programs + Ensure content is clinically accurate, engaging, and aligned with adult learning principles * **Collaboration & Execution:** + Partner with the Director of Global Product & Clinical training, Sales, Clinical, and Marketing teams to align training with commercial goals + Work with product teams to ensure training reflects the latest innovations and updates + Coordinate logistics, scheduling, and delivery of global training events and programs * **Technology & Innovation:** + Leverage digital platforms (e.g., LMS, CRM, Teams) to deliver and track training + Continuously evaluate and adopt new tools and formats to enhance learning experiences * **Customer Engagement:** + Build strong relationships with key customers, KOLs, and training partners + Collaborate with key customers to co-develop content and programs + Create feedback loops to continuously improve training based on customer insights **Qualifications:** * 10+ years of experience in customer training, education, marketing, sales, and/or commercial enablement—preferably in medical devices, healthcare, or life sciences * Proven experience designing and scaling global training programs * Strong understanding of adult learning theory, instructional design, and digital learning tools * Exceptional leadership, communication, and cross-functional collaboration skills * Ability to travel domestically and internationally (approximately 40%) **Preferred Qualifications:** * Experience with peer-to-peer and fellowship-based training models * Familiarity with neurosurgery, radiology, or focused ultrasound technologies * Proficiency in LMS platforms, content authoring tools, and data analytics **What We Offer:** * Competitive compensation and benefits package * Opportunity to work with a dynamic and innovative team * Flexible work environment and remote work options * Professional growth and development opportunities * Collaborative and inclusive company culture * Access to cutting-edge medical technology and training resources **How to Apply:** If you're a visionary leader with a passion for customer education and a drive to transform patient lives, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and be part of a mission to revolutionize the medical technology industry. Apply for this job