Director, Data Reliability Engineering
Rocket is seeking a Director, Data Reliability Engineering to lead the reliability, observability, operational maturity, and trustworthiness of enterprise data platforms. This leader will define how data infrastructure is operated, measured, supported, and improved across a complex enterprise environment, with an initial focus on affiliated business platforms and the opportunity to help shape the broader future-state Data Infrastructure organization.
About the role
Lead Engineering teams responsible for improving the reliability, observability, recoverability, and operational maturity of enterprise data platforms.
Define reliability standards for databases, data warehouses, pipelines, jobs, storage, access patterns, and supporting infrastructure.
Establish operating expectations for monitoring, alerting, logging, incident response, change management, backup/recovery, disaster recovery, patching, access controls, service ownership, and operational readiness.
Create metrics that measure platform health, data freshness, data quality, recovery readiness, incident trends, operational risk, compliance alignment, and business impact.
Lead current-state assessments of systems, data flows, operational processes, observability, access patterns, and reliability gaps.
Convert assessment findings into executable roadmaps that improve platform stability, data trust, security alignment, and operational predictability.
Support migration and modernization programs involving on-premise platforms, AWS, Snowflake, and related enterprise data systems.
Build durable operating mechanisms, including reliability reviews, service health reviews, incident reviews, operational readiness reviews, risk reviews, roadmap reviews, and executive reporting.
Develop senior technical talent and create the leadership structure required to scale Data Reliability Engineering over time.
About you
Minimum Qualifications
10+ years of experience in data infrastructure, database engineering, data platform engineering, cloud infrastructure, site reliability engineering, or related technical disciplines.
5+ years of experience leading engineering teams responsible for production systems, databases, data platforms, infrastructure platforms, or reliability engineering.
Strong understanding of enterprise data infrastructure, including databases, data warehouses, pipelines, storage, compute, backup/recovery, resiliency, and production operations.
Experience improving reliability practices across complex production environments, including observability, monitoring, incident response, change management, disaster recovery, and lifecycle management.
Experience establishing service health metrics, data reliability metrics, operational maturity indicators, and executive-level reporting.
Strong understanding of enterprise security, compliance, access management, auditability, operational controls, and infrastructure standards.
Proven ability to create structure in ambiguous environments, set clear priorities, influence across teams, and translate technical reliability work into business outcomes.
Preferred Qualifications
Experience in financial services, mortgage, banking, lending, insurance, or other regulated enterprise environments.
Experience leading teams through mergers, acquisitions, integrations, or large-scale enterprise transformation.
Experience with AWS, Snowflake, Microsoft SQL Server, Postgres, Redshift, Aurora or similar data platform technologies.
Experience supporting on-premise to cloud migrations, data platform modernization, or large-scale infrastructure transformation.
Experience defining data reliability practices such as data freshness, data quality, lineage, reconciliation, pipeline observability, and data incident management.
Experience leading senior technical talent, including Staff or Principal Engineers.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $128,500.00-$276,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.
About the role
Lead Engineering teams responsible for improving the reliability, observability, recoverability, and operational maturity of enterprise data platforms.
Define reliability standards for databases, data warehouses, pipelines, jobs, storage, access patterns, and supporting infrastructure.
Establish operating expectations for monitoring, alerting, logging, incident response, change management, backup/recovery, disaster recovery, patching, access controls, service ownership, and operational readiness.
Create metrics that measure platform health, data freshness, data quality, recovery readiness, incident trends, operational risk, compliance alignment, and business impact.
Lead current-state assessments of systems, data flows, operational processes, observability, access patterns, and reliability gaps.
Convert assessment findings into executable roadmaps that improve platform stability, data trust, security alignment, and operational predictability.
Support migration and modernization programs involving on-premise platforms, AWS, Snowflake, and related enterprise data systems.
Build durable operating mechanisms, including reliability reviews, service health reviews, incident reviews, operational readiness reviews, risk reviews, roadmap reviews, and executive reporting.
Develop senior technical talent and create the leadership structure required to scale Data Reliability Engineering over time.
About you
Minimum Qualifications
10+ years of experience in data infrastructure, database engineering, data platform engineering, cloud infrastructure, site reliability engineering, or related technical disciplines.
5+ years of experience leading engineering teams responsible for production systems, databases, data platforms, infrastructure platforms, or reliability engineering.
Strong understanding of enterprise data infrastructure, including databases, data warehouses, pipelines, storage, compute, backup/recovery, resiliency, and production operations.
Experience improving reliability practices across complex production environments, including observability, monitoring, incident response, change management, disaster recovery, and lifecycle management.
Experience establishing service health metrics, data reliability metrics, operational maturity indicators, and executive-level reporting.
Strong understanding of enterprise security, compliance, access management, auditability, operational controls, and infrastructure standards.
Proven ability to create structure in ambiguous environments, set clear priorities, influence across teams, and translate technical reliability work into business outcomes.
Preferred Qualifications
Experience in financial services, mortgage, banking, lending, insurance, or other regulated enterprise environments.
Experience leading teams through mergers, acquisitions, integrations, or large-scale enterprise transformation.
Experience with AWS, Snowflake, Microsoft SQL Server, Postgres, Redshift, Aurora or similar data platform technologies.
Experience supporting on-premise to cloud migrations, data platform modernization, or large-scale infrastructure transformation.
Experience defining data reliability practices such as data freshness, data quality, lineage, reconciliation, pipeline observability, and data incident management.
Experience leading senior technical talent, including Staff or Principal Engineers.
What you’ll get
Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.
About us
Rocket is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage®, which was founded in 1985. Today, we’re a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We’re insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.
This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time. Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws. Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at [email protected].
The compensation information below is provided in compliance with all applicable job posting disclosure requirements. The compensation for this position is $128,500.00-$276,000.00. The position may also be eligible for an annual bonus, incentives, and other employment-related benefits including, but not limited to, medical, dental, and vision benefits, 401K retirement plan, and paid-time off. More information regarding these benefits and others can be found here. The information regarding compensation and other benefits included in this paragraph is the company’s current, good faith estimate at the time of posting. [Compensation and benefits are subject to modification from time to time as the Company, in its sole and exclusive discretion, deems appropriate.] The Company may determine during its future reviews of the proposed compensation and benefits provided for this position, that the compensation and benefits for such position should be reduced. In no event will the Company reduce the compensation for the position to a level below the applicable jurisdictional minimum wage rate for the position. Los Angeles County and San Francisco Candidates only: qualified applicants with arrest or conviction records will be considered for employment per the Fair Chance Ordinance and the Fair Chance Initiative for Hiring.