Director, Customer Success – Central Region

Job Description: • Lead the development and implementation of regional customer success strategies, ensuring alignment with global objectives and local market needs. • Drive adoption, expansion, and retention efforts, leveraging data-driven insights to optimize outcomes across the region. • Strategize with CS leadership and Sales RVP across assigned region. • Deliver deep and actionable internal QBRs to CS and Sales Leadership. • Demonstrate commercial acumen by identifying and capitalizing on expansion opportunities, advising on incremental revenue, and securing operational commitments that strengthen customer relationships. • Serve as a customer-facing leader, establish and nurture senior and executive-level relationships with key decisionmakers and influencers across the customer base, promoting mutual success and long-term partnership across your region. • Oversee a diverse portfolio of strategic and complex customer accounts, ensuring high satisfaction, reference-ability, and retention. • Direct, mentor, and develop a team of Senior Managers and Customer Success professionals. • Proactively identify and mitigate risks to customer satisfaction, growth, and renewal. • Monitor and report on regional performance against key metrics to senior leadership, providing actionable insights and recommendations for continuous improvement. Requirements: • Bachelor’s degree in Business, Finance, Information Systems, or a related field; an advanced degree may be considered in lieu of professional experience. • 10+ years in a related function with direct customer advocacy and engagement experience. • Minimum of 5 years of experience in Customer Success, Consulting, Account Management, or Sales/Pre-Sales. • Minimum of 3 years of experience in a leadership role. • Proven experience managing complex customer portfolios and C-level executive stakeholders. • Extensive background with SaaS applications. • Strong understanding of corporate finance functions including financial close, planning, budgeting, forecasting, management reporting. Benefits: • Vision • Medical • Life • Dental • 401K