Director, Customer Success
WHO IS TELETRAC NAVMAN Teletrac Navman’s goal is to empower the industries that transform and sustain our futures with simple and intelligent solutions that enhance the efficiency, safety, and sustainability of their operation. As a connected mobility platform for industries that manage vehicle and equipment assets, Teletrac Navman simplifies the complex so that its customers can transform the way they work through cloud-based solutions that leverage AI to unlock the power of operational insight. Teletrac Navman manages more than 700,000 vehicles and assets around the world. The company operates globally, with offices worldwide and headquarters in Northbrook IL. For more information visit teletracnavman.com . Teletrac Navman is a Vontier company. #LI-SH3 INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities) Job Overview This role will continue the transformation of our US Customer Success organization to develop and execute strategies to enhance customer satisfaction, loyalty, and retention by leveraging data, feedback, and customer insights to drive improvements to enhance the overall customer experience. The Director, Customer Success is responsible for establishing a strong customer success function that takes accountability for driving the adoption, retention, and expansion of our customer base. Will lead a team of managers and individual contributors tasked with building strong relationships with customers and ensuring their needs are met throughout their entire journey with the company. Responsibilities and Duties Responsible for developing and implementing a comprehensive regional Customer Success vision and strategy aligned with Teletrac Navman’s goals. Foster a customer-centric culture that values feedback, continuous improvement, and innovation. Support building the Customer Success team, developing it for scalability and sustained growth, with all the people, processes, and strategies optimized in a customer-first manner. Create an optimized & data-led model of the customer journey, make sure all internal stakeholders are aligned. Work with operational specialists to ensure customer data is correct and that everyone uses the same data sets. Implement processes to capture customer feedback, including surveys, reviews, and direct interactions, with a strong focus on solutions. Manage and drive account and revenue growth including representative and regional target setting, commission plan execution and employee recognition. Increase product adoption, customer loyalty and retention, and customer satisfaction while actively setting and contributing to churn reduction tactics. Collaborate with sales and marketing to create and optimize the upsell and cross-sell strategies. Establishing metrics to measure the effectiveness of customer engagement initiatives in the market. Preparing regular reports on customer engagement performance, customer growth metrics, highlighting successes and areas for improvement. *!%3Cp%3E%3Cspan style=%22font-size:12px;%22%3E%3Cstrong%3EWHO YOU ARE (Qualifications)%3C/strong%3E%3C/span%3E%3C/p%3E%3Cp%3E%3Cspan style=%22font-size:12px;%22%3E%3Cstrong%3ERequired Skills / Qualifications%3C/strong%3E%3C/span%3E%3C/p%3E%3Cul%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EProven experience (typically 7+ years) in customer engagement, customer success, enterprise sales or related roles.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EStrong understanding of customer experience management and customer relationship-building strategies.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EProven track record in customer success, including building the processes and systems to be successful.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EStrong knowledge of customer success tools and methodologies.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EAdvanced business experience and ability to create strategies, guidelines, and objectives, and implement them while driving business growth and creating data-driven reports.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EAnalytical mindset with the ability to interpret data and derive actionable insights.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EDeep understanding of software businesses, with knowledge of both the subscription and renewal models.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EExperience managing a team in multiple geographies and countries.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EExcellent communication - both verbal and written, including the ability to hold C-level customer conversations that drive business for both parties and move the relationship forward.%3C/span%3E%3C/li%3E%3Cli%3E%3Cspan style=%22font-size:12px;%22%3EBusiness development knowledge and experience growing a business a plus.%3C/span%3E%3C/li%3E%3C/ul%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EThe base compensation range for this position is %24147,290 to %24165,000 per annum. Your actual base salary will be determined based upon numerous factors which may include relevant experience, skills, location (labor market data), credentials (education, certifications), and internal equity.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22font-size:12px;%22%3EFor this specific role, you may be eligible to participate in the Customer Success Bonus Plan at a rate of 30% of the base salary.%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3EVontier partners with you and your family on your health and wellness journey. Visit VontierBenefits.com to view our benefits. We offer a premium suite of health and wellness programs for you and your family, including medical, dental, vision, disability and life insurance. With programs for family planning from Maven Clinic to managing diabetes like Livongo, coverage for women%27s health, support for adult and elder care, paid parental leave, a generous 401(k) plan with matching company contributions, and more. Vontier is here for all stages of life. We also offer paid time off up to 120 hours, 13 paid holidays (including 3 floating holidays) per year and paid sick leave.*%3C/span%3E%3C/p%3E%3Cp style=%22font-family:Arial;%22%3E%3Cspan style=%22color:#000000;font-family:Arial, Helvetica, sans-serif;font-size:12px;%22%3E%3Cstrong%3EDisclaimer: %3C/strong%3EThe salary, other compensation, and benefits information is accurate as of the date of this posting. Sick leave amount may vary based on state or local laws applicable to the applicant’s geographic location. The Company reserves the right to modify this information at any time, subject to applicable law.%26nbsp;%3C/span%3E%3C/p%3E *! WHO IS VONTIER Vontier (NYSE: VNT) is a global technology company powering the way the world moves. We empower businesses in the transport sector to adapt to a fast-changing landscape by uniting productivity, automation and multi-energy technologies. Our smart, connected solutions serve roadside convenience retail stores, fleet operators, and auto repair technicians. From integrated payments and EV charging software to carwash technology and retail automation, we help customers stay productive and prepared for a rapidly evolving industry. With decades of expertise and a balanced portfolio, Vontier enables businesses to navigate complexity, unlock growth, and build a cleaner, safer future. Driven by continuous improvement and the dedication of Team Vontier, we empower businesses to think bigger, act boldly, and thrive on the road ahead. Learn more at www.vontier.com At Vontier, we empower you to steer your career in the direction of success with a dynamic, innovative, and inclusive environment. Our commitment to personal growth, work-life balance, and collaboration fuels a culture where your contributions drive meaningful change. We provide the roadmap for continuous learning, allowing creativity to flourish and ideas to accelerate into impactful solutions that contribute to a sustainable future. Join our community of passionate people working together to navigate challenges and seize new opportunities. At Vontier, you are not on this journey alone, we are committed to equipping you with the tools and support you need to fuel your innovation, lead with impact, and thrive both personally and professionally. Together, let’s power the way the world moves!