Director, Customer Marketing and Advocacy Program Development – Leading Customer Experience and Storytelling at arenaflex

Introduction to arenaflex and the Industry At arenaflex, we pride ourselves on prioritizing customer experience, as evidenced by our thousands of loyal and happy customers globally. We are passionate about telling their stories and making their powerful voices heard. This commitment to customer satisfaction has led to the expansion of our high-performing Customer Marketing team, and we are now seeking a seasoned executive to lead this team and expand our dynamic customer advocacy program. The customer advocacy function at arenaflex is not just about creating customer references and case studies; it's about bringing unique experiences to our customers by building state-of-the-art briefing centers, running successful advisory boards, and other executive engagements, as well as building a customer community. About the Role We are looking for an experienced Director, Customer Marketing, who loves working with customers, is results-driven, and excels at building and expanding innovative and highly strategic programs that map to business priorities. The ideal candidate must also love technology, embrace new challenges, and be an exceptional people manager where employee development is a priority. Reporting to the Sr. Dir of Solutions & Customer Marketing, the candidate must also have a passion for having fun while driving business results. As a key member of our team, you will be responsible for developing an enterprise-class customer marketing program aligned with our enterprise strategy, fostering brand awareness, and increasing sales through customer advocacy. Key Responsibilities Develop an enterprise-class customer marketing program aligned with arenaflex's enterprise strategy Foster brand awareness and increase sales through customer advocacy Create an integrated strategy for customer engagement and advocacy Activate arenaflex advocates through digital and in-person events Drive process maturity to enhance team efficiency and customer experience Uncover and amplify customer success stories Manage advocate acquisition, development, and promotion Support sales cycle and deal closure Lead and develop a high-performing team Establish key performance indicators for content and program evaluation Essential Qualifications To be successful in this role, you will need: A Bachelor's degree in marketing, business, or a related field A proven track record in launching and driving cross-functional customer engagement programs Experience in customer advisory boards, summits, and conference speaking engagements Proficiency in creating Executive Briefing Centers (EBCs) and engaging experiences Expertise in customer storytelling Strong relationship-building skills with internal stakeholders Outstanding project management and organizational skills Executive presence with excellent communication skills Leadership skills with a focus on team development An analytical mindset with experience in data-driven decision-making Ability to travel up to 10% of the time Preferred Qualifications In addition to the essential qualifications, we are looking for candidates with: 10-15+ years of customer marketing experience Ability to create strategic plans aligned with business priorities Strong writing and presentation skills Problem-solving, analytical, and budget management skills Experience in team building and mentoring Adaptability to fast-paced environments Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and development of our employees. As a Director, Customer Marketing, you will have the opportunity to: Lead a high-performing team and develop their skills and expertise Develop and execute strategic plans that drive business results Collaborate with cross-functional teams to drive customer engagement and advocacy Stay up-to-date with the latest trends and technologies in customer marketing Participate in training and development programs to enhance your skills and knowledge Work Environment and Company Culture At arenaflex, we pride ourselves on our positive and dynamic work environment. We offer a collaborative and supportive culture that encourages innovation, creativity, and fun. As a remote-friendly company, we offer flexible work arrangements that allow you to work from anywhere. If you live within a reasonable commute of one of our offices, you will be expected to work in a hybrid model. We are committed to diversity, equity, and inclusion, and we welcome applications from candidates from all backgrounds. Compensation, Perks, and Benefits We offer a competitive compensation package that includes a salary, bonus, and benefits. Our benefits package includes: Comprehensive health insurance Retirement savings plan Paid time off and holidays Professional development opportunities Access to the latest technologies and tools And more! Conclusion If you are a motivated and experienced customer marketing professional who is passionate about telling customer stories and driving business results, we encourage you to apply for this exciting opportunity. As a Director, Customer Marketing at arenaflex, you will have the chance to lead a high-performing team, develop and execute strategic plans, and drive customer engagement and advocacy. Don't miss out on this opportunity to join a dynamic and growing company that prioritizes customer experience and employee development. Apply now to take your career to the next level! Apply for this job