**Director - Customer Engagement**

Join arenaflex, a leading data-driven engineering firm, as a Director - Customer Engagement and drive revenue growth in our Services. As a key member of our team, you will be responsible for deeply engaging and growing the business relationship of existing accounts, developing sales strategy & plans to achieve targets, and navigating complex client organizations to identify and solve client issues strategically. **Life at arenaflex** arenaflex is an award-winning company with deep expertise in analytics, application development, digital strategies, and generative AI solutions. Our goal is to envision and develop solutions that reinvigorate businesses and build their best futures by propelling digital transformation with resilience. We work alongside various partners to bring forward robust, inventive, and scalable solutions tailored to our clients' needs. Our workplace culture is driven by unshakable commitment to building a world-class workplace for all employees, one characterized by meaningful interactions, flat hierarchy, challenging assignments, opportunities to grow with the best in the field, and exciting rewards and benefits. We pride ourselves on being one of Seattle's Best Places to Work for the past 6 years, earning the #1 rank in both 2021 and 2024. **Four Rings of Responsibility** The company operates according to the Four Rings of Responsibility, which emphasizes maintaining the health and wellbeing of its employees. Our Four Rings of Responsibility include: * Take Care of Self * Take Care of Family * Take Care of Community * Take Care of Business Our WellNest initiative emphasizes employees to #TakeCareofSelf, ensuring wellbeing at a physical, emotional, and psychological level. WellNest offers opportunities for engagement, team collaboration, and supporting others in maintaining their wellbeing. **Job Description** As a Director - Customer Engagement, you will be responsible for: * Driving revenue growth in our Services * Upsell and cross-sell to drive increased revenue in our existing accounts * Understand and effectively communicate the company's value proposition & differentiated services and solutions * Be responsible for sales accountability and sales relationships with customers * Develop sales strategy & plans to achieve their targets * Generate and maintain accurate account and opportunity plans * Ability to identify and solve client issues strategically * With customers, be able to navigate their complex organizations, hone-in on key decision makers and be able to interact with both senior & mid-management levels * Should be able to work with matrixed & different time-zone organizations (pre-sales, marketing, and delivery), to come up with sales proposals, sales campaigns, sales tools/assets * Nurture client relationships and build long-term trust & value * Track delivery on projects, highlight and mitigate risks in overall delivery and engagements **Qualifications** To be successful in this role, you will need: * Minimum 12+ years selling/closing deals in top consulting/IT services firms * Must have experience in growing existing services business which includes Consulting, Implementation, Integration, Analytics, GenAI, Application Development and Managed Services * Must understand the business problems the above-mentioned software solves for CPO, CLO, CIO and CFO and the associated business processes end to end * Must be able to articulate how integration and data can help to optimize business processes impacted by the above-mentioned software and the key KPIs/outcomes for the persona mentioned above * Minimum bachelor’s degree * Should have a strong background of meeting/exceeding sales quotas * Experience working within a large, matrixed company environment * Experience with C-Level client relationship building and relationship management * Proven ability to operate within a team-oriented environment * Demonstrated leadership, teamwork, and collaboration in a professional setting * High energy level, decisiveness, and ability to work well in demanding client environments * Excellent communication (written and oral) and interpersonal skills * Strong leadership, problem solving, and decision-making abilities **Additional Information** * Pay Scale: The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; and other business and organizational needs. * Benefits and perks: + Comprehensive healthcare benefits including medical, dental, and vision plans + Flexible saving accounts and health savings accounts + 401(k) to help you save for retirement + Short and long-term disability and life insurance benefits to prepare for the unexpected + An employee assistance program + Employees are eligible to accrue 10 hours of Paid Time Off (PTO) per month, totaling 120 hours (equivalent to 15 workdays) per year of continuous service + The company observes 10 fixed paid holidays annually + In addition, employees are entitled to a paid PTO week during the 4th of July, and 2 floating holidays per year, to be used in accordance with the company’s policy + Sick leave will be provided in line with company policy and applicable state and county regulations + 5 Days for Humanity – 5 paid volunteer days annually + Career development opportunities + A fast-paced and welcoming culture that will value your ideas and contribution from day one + Flexible work hours that promote a healthy work/life balance **Apply Now** If you are a talented, hard-working, and fun-loving person looking to grow, then arenaflex may be a great fit for your next professional adventure. Apply now and join our team as a Director - Customer Engagement. Apply for this job