Director - CRM Solutions (Life Sciences)
Director - CRM Solutions (Life Sciences) Long term Location: US West Coast preferred- Is it remote/Onsite- can be either Client: Pharma Pay rate: Market/DOE Position Overview Lead transformational CRM initiatives for pharmaceutical, life sciences, and healthcare organizations. Drive end-to-end omnichannel platform implementations while partnering with commercial leadership to optimize sales strategies and operational excellence. Key Responsibilities Strategic Leadership & Client Partnership • Partner with pharmaceutical, life sciences, and healthcare companies to enable comprehensive CRM platform transformations • Collaborate with commercial leadership to develop data-driven sales strategies, enhance productivity metrics, and drive tool adoption across sales organizations • Lead global CRM transformation programs and initiatives for pharmaceutical partners • Drive business development activities, including SOW preparation, proposal development, and executive-level client presentations Platform Implementation & Integration • Design and implement end-to-end omnichannel CRM platforms with seamless integration across the commercial ecosystem • Architect system integrations connecting CRM platforms with complementary commercial applications • Ensure compliance with pharmaceutical regulations, including HIPAA, GxP, and other industry standards • Manage complex data integrations involving third-party pharmaceutical datasets Operational Excellence & Analytics • Support operational teams in executing sales campaigns, speaker programs, national sales meetings, and comprehensive reporting initiatives • Collaborate with analytics teams to implement advanced segmentation, call planning optimization, roster management, territory design, and field reporting capabilities • Oversee data management strategies with a focus on master data governance and stewardship practices • Develop sophisticated reporting frameworks using SQL, Tableau, and other analytics platforms Team Development & Mentorship • Mentor and guide the career development of team members and colleagues • Foster knowledge sharing and best practices across CRM implementation teams Required Qualifications Education & Experience • Bachelor's degree in Computer Science, Information Systems, or related technical field • Minimum 15 years of progressive experience in consulting or industry roles within the pharmaceutical, life sciences, and healthcare sectors • Minimum 8 years of hands-on experience in Veeva CRM and Salesforce CRM solution design, implementation, and optimization Technical Expertise • Data Management: Minimum 8 years of comprehensive data management experience • Master Data Management: Minimum 8 years in master data management and data stewardship practices • Analytics & Reporting: Advanced proficiency in SQL, Tableau, and data visualization tools • Development Skills: Strong programming capabilities in Apex, Salesforce Flow, JavaScript, and HTML • System Integration: Proven experience integrating CRM platforms with enterprise commercial applications • Third-Party Data: Experience with pharmaceutical data loading, validation, and reporting processes Professional Certifications & Skills • Salesforce Administrator Certification (required) • Exceptional client-facing communication skills (written and verbal) • Strong project management and stakeholder management capabilities Preferred Qualifications Specialized Experience • Patient CRM Platforms: Implementation and Optimization Experience • Advanced Analytics: Machine learning, predictive modeling, and AI-driven insights • Digital Marketing Solutions: Salesforce Marketing Cloud, Veeva Approved Email implementations • Content Management: Veeva Vault knowledge and implementation experience Additional Certifications • Advanced Salesforce certifications (Platform Developer, Sales Cloud Consultant, etc.) • Veeva certifications • Project management certifications (PMP, Agile, etc.) Best Regards, Tajuddin M Talent Acquisition Specialist Phone: 703-439-1031 Email: [email protected] Web: www.technogeninc.com 4229 Lafayette Center Dr, Suite 1880, Chantilly, VA 20151 Apply tot his job