Director, Continuous Improvement
Job Description:
• Establish a vision and execute a Service Delivery continuous improvement strategy
• Build and lead a team of experts to drive excellence and innovation in processes and data utilization
• Collaborate with executives to identify efficiencies and lead transformative initiatives
• Develop and manage continuous improvement projects to optimize effectiveness and business impact
• Foster a culture of continuous improvement and ensure alignment with operational goals
Requirements:
• 10+ years of progressive experience in process improvement, operations, or related field
• Demonstrated experience implementing initiatives and evaluating outcomes for proven impact
• Experience in a multi-site or large-scale operational environment, preferably in BPaaS, shared services, or similar service delivery environments
• Bachelor’s in Business Administration, Industrial Engineering, Operations Management, or related field required
• Master’s degree preferred
• Professional certifications such as Lean Six Sigma Green Belt or Black Belt are highly desirable
• PMP (Project Management Professional) certification is beneficial
• Demonstrated experience leveraging change management methodologies required, CCMP certification preferred
• Global Business experience
Benefits:
• Values-based culture
• Upward mobility
• Professional development opportunities
Apply Now
Apply Now
• Establish a vision and execute a Service Delivery continuous improvement strategy
• Build and lead a team of experts to drive excellence and innovation in processes and data utilization
• Collaborate with executives to identify efficiencies and lead transformative initiatives
• Develop and manage continuous improvement projects to optimize effectiveness and business impact
• Foster a culture of continuous improvement and ensure alignment with operational goals
Requirements:
• 10+ years of progressive experience in process improvement, operations, or related field
• Demonstrated experience implementing initiatives and evaluating outcomes for proven impact
• Experience in a multi-site or large-scale operational environment, preferably in BPaaS, shared services, or similar service delivery environments
• Bachelor’s in Business Administration, Industrial Engineering, Operations Management, or related field required
• Master’s degree preferred
• Professional certifications such as Lean Six Sigma Green Belt or Black Belt are highly desirable
• PMP (Project Management Professional) certification is beneficial
• Demonstrated experience leveraging change management methodologies required, CCMP certification preferred
• Global Business experience
Benefits:
• Values-based culture
• Upward mobility
• Professional development opportunities
Apply Now
Apply Now