Director, Collections, Recovery & Loss Mitigation Oversight, Consumer Lending
Job Description:
• Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations
• Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries
• Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes
• Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries
• Monitor collections and recovery performance across early-, mid-, and late-stage delinquency
• Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks
• Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies
• Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.)
• Support regulatory exams, internal audits, and issue remediation related to collections and recovery
• Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required
• Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance
• Contribute to enterprise risk assessments and governance forums
• Review new strategies, products, or policy changes impacting collections and recoveries
• Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes
Requirements:
• 10+ years of experience in consumer lending, credit risk, collections, recoveries, or loss forecasting
• Experience in a 2LOD risk management, model risk, or audit function, or strong exposure to independent oversight frameworks
• Demonstrated expertise in collections and recovery strategies, including delinquency management and charge-off processes
• Preferred Experience: Experience within a FinTech and/or regulated banking environment
• Knowledge of vendor oversight and third-party risk management in collections
• Working knowledge of U.S. consumer banking regulations, including but not limited to: FDCPA, UDAAP, FCRA, SCRA, Regulation B (ECOA)
• Experience interacting with regulators, internal audit, or compliance functions preferred
Benefits:
• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
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• Provide independent 2LOD oversight of collections, recovery, and loss mitigation strategies, ensuring alignment with risk appetite and regulatory expectations
• Review and challenge 1LOD strategies, policies, and performance related to delinquency management, charge-offs, and recoveries
• Evaluate effectiveness of loss management frameworks, including operational controls and decisioning processes
• Assess assumptions, segmentation, and scenario analyses used in forecasting delinquency, charge-offs, and recoveries
• Monitor collections and recovery performance across early-, mid-, and late-stage delinquency
• Evaluate vendor management practices (e.g., agencies, debt buyers) and related risks
• Ensure appropriate controls exist for hardship programs, forbearance, and loss mitigation strategies
• Ensure adherence to applicable consumer protection laws and regulations (e.g., FDCPA, UDAAP, FCRA, Reg Z, Reg B, etc.)
• Support regulatory exams, internal audits, and issue remediation related to collections and recovery
• Develop and present risk insights, KPIs, and emerging trends to key stakeholders as required
• Identify and escalate emerging risks, control gaps, or adverse trends in portfolio performance
• Contribute to enterprise risk assessments and governance forums
• Review new strategies, products, or policy changes impacting collections and recoveries
• Provide risk guidance on transformation initiatives, digital collections strategies, and vendor changes
Requirements:
• 10+ years of experience in consumer lending, credit risk, collections, recoveries, or loss forecasting
• Experience in a 2LOD risk management, model risk, or audit function, or strong exposure to independent oversight frameworks
• Demonstrated expertise in collections and recovery strategies, including delinquency management and charge-off processes
• Preferred Experience: Experience within a FinTech and/or regulated banking environment
• Knowledge of vendor oversight and third-party risk management in collections
• Working knowledge of U.S. consumer banking regulations, including but not limited to: FDCPA, UDAAP, FCRA, SCRA, Regulation B (ECOA)
• Experience interacting with regulators, internal audit, or compliance functions preferred
Benefits:
• Pre-tax and post-tax retirement savings plans with a competitive company matching program
• Generous paid time-off plans including vacation, personal/sick time, paid short--term and long-term disability leaves, paid parental leave, and paid company holidays
• Multiple health care plans to choose from, including dental and vision options
• Flexible Spending Plans for Health Care, Dependent Care, and Health Reimbursement Accounts
• Company-paid benefits such as life insurance, wellness platforms, employee assistance programs, and Health Advocate programs
• Other great discounted benefits include identity theft protection, pet insurance, fitness center reimbursements, and many more!
Apply tot his job
Apply To this Job