Director, Change Management, Sales Operations – Effectiveness
Job Description:
• Build , own , and drive the global change management strategy aligned to the commercial transformation roadmap ( e.g., CRM/SFDC /CPQ enhancements, analytics & commercial intelligence , sales process, enablement programs).
• Establish a repeatable change management operating model (intake, prioritization, impact assessment, readiness, rollout, reinforcement) that scales across regions and Business Units.
• Define and track adoption success measures ( e.g., usage, proficiency , compliance, sentiment, productivity indicators , sales pipeline impact, revenue impact ) and support corrective actions when adoption lags.
• Proactively identify change risks ( e.g., change saturation, regional readiness, training gaps) — build and execute mitigation plans aligned global deployment strategy.
• Lead change impact assessments for each release/program: impacted roles, process changes, risks, training needs, communications plan, readiness gates.
• Design and execute rollout plans that balance global standards with local/regional needs.
• Implement reinforcement mechanisms: office hours, community forums, in-workflow guidance, recognition, feedback-to-fix cycles, and adoption scorecards.
• Drive continuous improvement by synthesizing field feedback and usage analytics into prioritized enhancements with product owners and system teams.
• Establish dashboards and reporting for change outcomes (adoption, proficiency , user experience, compliance, productivity) with clear leading/lagging indicators.
• Partner with Sales Intelligence and BU/Region teams to connect adoption signals to business outcomes ( e.g., pipeline health, forecast quality, cycle time, rep productivity).
• Leverage AI - driven insights, digital adoption platforms, and usage analytics to accelerate behavior change and scale reinforcement globally.
• Partner with Corporate Communications to shape and execute clear, consistent Chief Revenue Office related change narratives and strategies across global audiences.
• Develop and maintain the integrated transformation narrative spanning process rigor, technology evolution, training enhancements, and new commercial programs : the why, what, what’s changing, and what’s in it for me for leaders, managers, and sellers.
• Create concise, executive-ready communications in support of global deployment ( e.g., talking points, leadership emails, town hall scripts, stakeholder briefings, decision memos , other related collateral).
• Translate complex transformation content into clear and actionable guidance for different audiences , and ensure consistent messaging across commercial teams globally, partnering with Corporate/Regional Communications as needed.
• Align communications with Change Management partners in relevant functions, business units or regions, cascading appropriate information & campaigns.
• Identify , map and engage key stakeholders required to execute the global change strategy Success requires influencing without authority across global Sales, Marketing, IT, Operations, HR and Compliance teams.
• Create and run a change champion network (regional super users, BU advocates) to localize rollout, accelerate feedback loops, and reinforce adoption.
• Partner with Sales Enablement , Sales Intelligence, and Commercial Technology leaders and teams to ensure training, reinforcement, and manager coaching motions support the desired behavior change.
• Equip frontline leaders with manager-ready tools ( e.g., toolkits, coaching guides, FAQs, objection handling, reinforcement cadences) to sustain adoption.
• Work closely with BDE Excellence and other cross functional partners to ensure integrated strategies are executed flawlessly across Businesses / Regions.
Requirements:
• 8 + years of progressive experience in change management, communications, transformation enablement, or related roles within complex, global organizations.
• Proven track record leading global change programs with measurable adoption outcomes across enterprise technology/process implementations.
• Demonstrated expertise in change frameworks and practices, stakeholder management, readiness, and reinforcement.
• Exceptional executive communication skills: clear, direct, and concise in both written and verbal formats.
• Strong ability to translate complex process/technology changes into simple, actionable messaging tailored to different audiences.
• Experience partnering with Sales, Marketing, Sales Ops/ RevOps , Sales Enablement, Analytics, and IT teams to drive adoption of commercial tools and processes.
• Experience operating in regulated environments with sensitivity to privacy/security and governance expectations (e.g., GDPR/HIPAA considerations).
• Bachelor’s degree required ; advanced degree preferred.
• Change management credential(s) from a recognized organization (e.g., PROSCI, ACMP, Kotter)
Benefits:
• Annual Bonus Potential
• Discretionary LTI Bonus
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave
• Build , own , and drive the global change management strategy aligned to the commercial transformation roadmap ( e.g., CRM/SFDC /CPQ enhancements, analytics & commercial intelligence , sales process, enablement programs).
• Establish a repeatable change management operating model (intake, prioritization, impact assessment, readiness, rollout, reinforcement) that scales across regions and Business Units.
• Define and track adoption success measures ( e.g., usage, proficiency , compliance, sentiment, productivity indicators , sales pipeline impact, revenue impact ) and support corrective actions when adoption lags.
• Proactively identify change risks ( e.g., change saturation, regional readiness, training gaps) — build and execute mitigation plans aligned global deployment strategy.
• Lead change impact assessments for each release/program: impacted roles, process changes, risks, training needs, communications plan, readiness gates.
• Design and execute rollout plans that balance global standards with local/regional needs.
• Implement reinforcement mechanisms: office hours, community forums, in-workflow guidance, recognition, feedback-to-fix cycles, and adoption scorecards.
• Drive continuous improvement by synthesizing field feedback and usage analytics into prioritized enhancements with product owners and system teams.
• Establish dashboards and reporting for change outcomes (adoption, proficiency , user experience, compliance, productivity) with clear leading/lagging indicators.
• Partner with Sales Intelligence and BU/Region teams to connect adoption signals to business outcomes ( e.g., pipeline health, forecast quality, cycle time, rep productivity).
• Leverage AI - driven insights, digital adoption platforms, and usage analytics to accelerate behavior change and scale reinforcement globally.
• Partner with Corporate Communications to shape and execute clear, consistent Chief Revenue Office related change narratives and strategies across global audiences.
• Develop and maintain the integrated transformation narrative spanning process rigor, technology evolution, training enhancements, and new commercial programs : the why, what, what’s changing, and what’s in it for me for leaders, managers, and sellers.
• Create concise, executive-ready communications in support of global deployment ( e.g., talking points, leadership emails, town hall scripts, stakeholder briefings, decision memos , other related collateral).
• Translate complex transformation content into clear and actionable guidance for different audiences , and ensure consistent messaging across commercial teams globally, partnering with Corporate/Regional Communications as needed.
• Align communications with Change Management partners in relevant functions, business units or regions, cascading appropriate information & campaigns.
• Identify , map and engage key stakeholders required to execute the global change strategy Success requires influencing without authority across global Sales, Marketing, IT, Operations, HR and Compliance teams.
• Create and run a change champion network (regional super users, BU advocates) to localize rollout, accelerate feedback loops, and reinforce adoption.
• Partner with Sales Enablement , Sales Intelligence, and Commercial Technology leaders and teams to ensure training, reinforcement, and manager coaching motions support the desired behavior change.
• Equip frontline leaders with manager-ready tools ( e.g., toolkits, coaching guides, FAQs, objection handling, reinforcement cadences) to sustain adoption.
• Work closely with BDE Excellence and other cross functional partners to ensure integrated strategies are executed flawlessly across Businesses / Regions.
Requirements:
• 8 + years of progressive experience in change management, communications, transformation enablement, or related roles within complex, global organizations.
• Proven track record leading global change programs with measurable adoption outcomes across enterprise technology/process implementations.
• Demonstrated expertise in change frameworks and practices, stakeholder management, readiness, and reinforcement.
• Exceptional executive communication skills: clear, direct, and concise in both written and verbal formats.
• Strong ability to translate complex process/technology changes into simple, actionable messaging tailored to different audiences.
• Experience partnering with Sales, Marketing, Sales Ops/ RevOps , Sales Enablement, Analytics, and IT teams to drive adoption of commercial tools and processes.
• Experience operating in regulated environments with sensitivity to privacy/security and governance expectations (e.g., GDPR/HIPAA considerations).
• Bachelor’s degree required ; advanced degree preferred.
• Change management credential(s) from a recognized organization (e.g., PROSCI, ACMP, Kotter)
Benefits:
• Annual Bonus Potential
• Discretionary LTI Bonus
• Medical coverage
• Health Savings Accounts
• Flexible Spending Accounts
• Dental coverage
• Vision coverage
• Hospital Care Insurance
• Critical Illness Insurance
• Accidental Injury Insurance
• Life and AD&D insurance
• Short-term disability coverage
• Long-term disability insurance
• Long-term care with life insurance
• Other Well-being Resources
• Anxiety management program
• Wellness incentives
• Sleep improvement program
• Diabetes management program
• Virtual physical therapy
• Emotional/mental health support programs
• Weight management programs
• Gastrointestinal health program
• Substance use management program
• Musculoskeletal surgery, cancer treatment, and bariatric surgery benefit
• BD 401(k) Plan
• BD Deferred Compensation and Restoration Plan
• 529 College Savings Plan
• Financial counseling
• Baxter Credit Union (BCU)
• Daily Pay
• College financial aid and application guidance
• Paid time off (PTO), including all required State leaves
• Educational assistance/tuition reimbursement
• MetLife Legal Plan
• Group auto and home insurance
• Pet insurance
• Commuter benefits
• Discounts on products and services
• Academic Achievement Scholarship
• Service Recognition Awards
• Employer matching donation
• Workplace accommodations
• Other Life Balance Programs
• Adoption assistance
• Backup day care and eldercare
• Support for neurodivergent adults, children, and caregivers
• Caregiving assistance for elderly and special needs individuals
• Employee Assistance Program (EAP)
• Paid Parental Leave
• Support for fertility, birthing, postpartum, and age-related hormonal changes
• Leave Programs
• Bereavement leaves
• Military leave
• Personal leave
• Family and Medical Leave (FML)
• Jury and Witness Duty Leave