Director, Business Transformation

About the position

The Director of Business Transformation will play a pivotal role in enhancing the organization's capabilities and performance by designing and implementing strategic initiatives. This position involves collaboration with the Chief Transformation Officer and other leaders to foster innovation and improve customer and distribution experiences. The role requires monitoring and evaluating transformation efforts while ensuring effective communication and stakeholder engagement throughout the organization.

Responsibilities
• Support the chief transformation officer in developing and executing the organization's transformation strategy and roadmap.
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• Partner closely with the PMO and Continuous Improvement teams to lead and coordinate cross-functional teams to deliver transformation projects on time, on budget, and on scope.
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• Identify and prioritize opportunities for innovation, improvement, and optimization across the organization.
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• Be an integral component of the product development team.
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• Facilitate change management and stakeholder engagement processes to ensure alignment and buy-in from all levels of the organization.
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• Establish and maintain effective communication channels and feedback loops with internal and external stakeholders.
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• Monitor and measure the progress and impact of the transformation initiatives and report on the key performance indicators and outcomes.
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• Conduct research and benchmarking on best practices and emerging trends in industry transformation and innovation.
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• Provide training and guidance to staff and managers on transformation and innovation initiatives.
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• Other duties as needed to support the team and organization.

Requirements
• Bachelor's degree in business, management, or a related field.
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• At least 7 years of experience in leading or heavy involvement in insurance transformation or innovation projects within an organization.
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• Proven track record of delivering successful and impactful outcomes in a fast-paced and dynamic environment.
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• Strong leadership, project management, and problem-solving skills.
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• Excellent communication, presentation, and interpersonal skills.
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• Ability to work effectively with diverse teams and stakeholders at all levels of the organization.
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• Highly adaptable, flexible, and resilient to change.
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• Significant experience in the insurance and financial services industry.
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• Understanding of the multiple facets of life insurance, long-term care or other financial services products.
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• Experience or involvement with implementing new products and sales tools such as eApplications, illustrations, CRM system, agent or client portals, agency management, and new business workflows/journeys.
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• Experience working with agents and other distribution partners.
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• Self-starter willing to be part of the development process for new ventures.
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• Effective time management skills.
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• Ability to analyze problems and develop solutions.
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• Strong industry background and experience getting the team to the finish line.
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• Strong business acumen.
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• Professional and confident communicator and presenter.
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• Must be an analytical and strategic, out of the box thinker who is willing and able to be hands-on with teams and projects.
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• Strong time management skills and ability to work on multiple initiatives simultaneously.
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• Proficient in MS Office and organizational systems.

Nice-to-haves

Benefits
• Competitive salaries
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• Culture of learning
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• Hybrid work environment with 3 days in-office

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