Director, Business Operations Ecommerce - Shipp...
Position Summary... Sam's Club is transforming how members receive the products they love-whether shipped to home, delivered from a local club, or routed through our expanding partner network. As the Director of Business Operations Ecommerce - Shipping & Fulfillment Excellence, you will own the end-to-end performance of our Ship-to-Home and Shipping Channels, ensuring every order is fast, accurate, cost-efficient, and consistently delivers on the "perfect order" promise. This is a pivotal role at the forefront of Sam's Club's fulfillment transformation. You will be responsible not only for optimizing today's network but also for reimagining the future of fulfillment through strategic thinking, long-range planning, and transformative initiatives. You will lead a team of managers/senior managers, partner with last-mile carriers, and work cross-functionally across Site Ops, Supply Chain, and Walmart counterparts to engineer higher throughput, lower cost, and an exceptional member experience. This role is ideal for an analytical, influential operator who can see the big picture, dive deep into data, and make change happen across a complex ecosystem. What you'll do... Drive Perfect-Order Performance: Improve delivery speed, accuracy, damage-free rates, and on-time performance across shipping channels. Lead Strategic Fulfillment Transformation: Identify long-term opportunities, shape the future-state shipping and routing strategy, and advance the network toward a more scalable, automated, and member-centric model. Optimize Fulfillment Routing & Cost: Blend FedEx and club-based fulfillment to reduce cost, increase speed, and send orders from the right node every time. Lead & Develop a High-Performing Team: Manage managers/senior managers while building a culture of analytical thinking, operational rigor, and action. Influence Across a Multi-Stakeholder Network: Drive alignment across supply chain partners, internal operations, and last-mile carriers-even in ambiguous situations-by articulating both strategic direction and operational detail. Use Data to Drive Decisions: Translate fulfillment data into clear insights, narratives, and action plans that improve member experience and cost. Improve Member Experience While Reducing Cost: Tighten processes, strengthen systems, and ensure operational settings and assets deliver the best value and fastest service. What you'll bring.... Fulfillment & Operations Leadership: Experience leading large, complex fulfillment or logistics operations, ideally including ship-to-home. Strategic Thinking & Transformational Leadership: Ability to craft long-range strategies, lead change across a broad ecosystem, and guide teams through transformational shifts in process, structure, and technology. Analytical Strength + Ability to Influence: Comfort moving between strategic analysis and operational detail; strong cross-functional influencing skills. Bias for Action: Proven record of removing obstacles, accelerating progress, and making measurable impact quickly. Member-Focused + Cost-Savvy Mindset: Ability to balance speed, quality, and cost to deliver best-in-class member outcomes. Change Leadership Across Systems & Processes: Experience improving routing logic, operational workflows, and fulfillment systems in complex environments. At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet! -Health benefits include medical, vision and dental coverage -Financial benefits include 401(k), stock purchase and company-paid life insurance -Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see - Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $110,000.00 - $220,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include Regional Pay Zone (RPZ) (based on location). ㅤ ㅤ ㅤ ㅤ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Option 1: Bachelor's degree in business management, information technology, computer science, or related area and 5 years' experience in eCommerce merchandising, site operations, business management, or related area. Option 2: 7 years' experience in eCommerce merchandising, site operations, business management, or related area. 2 years' supervisory experience. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. ECommerce Merchandising, Site Operations, Business Management, or related area, Master's degree in Merchandising , Site Operations, Business Management, or related area Primary Location... 2101 Se Simple Savings Dr, Bentonville, AR 72712-4304, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.