Director, Audience Activation
Role Overview
The Director collaborates with leadership to establish and execute strategic and operational plans, ensuring delivery outcomes align with business objectives.
This leader operates in a highly complex environment, making decisions that influence client outcomes, financial performance, and practice-wide operations. They oversee multiple accounts or functional areas through layered leadership, ensuring consistency, quality, and scalability.
Purpose
The Director of Delivery serves as the anchor for execution excellence across the Audience Activation practice, translating strategic vision into consistent, high-quality delivery that builds client confidence and enables growth.
This role is responsible for:
Ensuring operational excellence and delivery predictability at scale
Embedding long-term strategic intent into daily execution through close partnership with Strategy leadership
Driving innovation across delivery through AI, automation, and continuous improvement
Developing high-performing teams that evolve from onboarding to fully independent, accountable contributors
Core Responsibilities
Delivery Excellence & Predictability
Maintain rigor in capacity planning, staffing models, and delivery management
Ensure consistent execution across accounts, proactively mitigating risk and minimizing escalations
Establish operational standards, rhythms, and governance to drive predictability and efficiency
Strategic Integration
Partner with Strategy leadership to embed long-term priorities into day-to-day delivery
Ensure delivery teams understand and can articulate how their work supports broader strategic goals
Translate strategy into executable frameworks across teams and accounts
People Leadership & Team Development
Coach and develop Delivery Managers to balance:Efficiency and operational discipline
Innovation and continuous improvement
Strong people leadership and team engagement
Champion growth and utilization of tenured associates, expanding skillsets and enabling mobility
Establish clear pathways for associates to progress from onboarding to independent contribution
Practice Optimization & Innovation
Identify patterns and insights across accounts to inform practice-wide improvements
Drive adoption of AI, automation, and new capabilities to improve speed, quality, and scale
Ensure delivery insights contribute to the innovation pipeline and strategic initiatives
Financial & Business Management
Own financial performance across assigned accounts, including:Revenue, expense, and margin targets
Utilization and efficiency metrics
Ensure budgets, forecasts, and delivery plans align with corporate expectations
What You Will Need
Bachelor’s Degree or 10+ years of relevant experience in client-facing delivery leadership
Proven experience leading complex delivery models (email, digital, direct marketing, or similar)
Strong financial acumen across revenue, expense, and margin management
Exceptional communication and leadership skills across all organizational levels
Experience mentoring and developing high-performing teams
What Sets You Apart
Master’s Degree or agency experience leading large-scale delivery organizations
Deep knowledge of Acxiom products, data, and activation solutions
Demonstrated ability to drive transformation through standardization, automation, and innovation
Ability to balance operational rigor with strategic vision
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].
Apply To This Job
The Director collaborates with leadership to establish and execute strategic and operational plans, ensuring delivery outcomes align with business objectives.
This leader operates in a highly complex environment, making decisions that influence client outcomes, financial performance, and practice-wide operations. They oversee multiple accounts or functional areas through layered leadership, ensuring consistency, quality, and scalability.
Purpose
The Director of Delivery serves as the anchor for execution excellence across the Audience Activation practice, translating strategic vision into consistent, high-quality delivery that builds client confidence and enables growth.
This role is responsible for:
Ensuring operational excellence and delivery predictability at scale
Embedding long-term strategic intent into daily execution through close partnership with Strategy leadership
Driving innovation across delivery through AI, automation, and continuous improvement
Developing high-performing teams that evolve from onboarding to fully independent, accountable contributors
Core Responsibilities
Delivery Excellence & Predictability
Maintain rigor in capacity planning, staffing models, and delivery management
Ensure consistent execution across accounts, proactively mitigating risk and minimizing escalations
Establish operational standards, rhythms, and governance to drive predictability and efficiency
Strategic Integration
Partner with Strategy leadership to embed long-term priorities into day-to-day delivery
Ensure delivery teams understand and can articulate how their work supports broader strategic goals
Translate strategy into executable frameworks across teams and accounts
People Leadership & Team Development
Coach and develop Delivery Managers to balance:Efficiency and operational discipline
Innovation and continuous improvement
Strong people leadership and team engagement
Champion growth and utilization of tenured associates, expanding skillsets and enabling mobility
Establish clear pathways for associates to progress from onboarding to independent contribution
Practice Optimization & Innovation
Identify patterns and insights across accounts to inform practice-wide improvements
Drive adoption of AI, automation, and new capabilities to improve speed, quality, and scale
Ensure delivery insights contribute to the innovation pipeline and strategic initiatives
Financial & Business Management
Own financial performance across assigned accounts, including:Revenue, expense, and margin targets
Utilization and efficiency metrics
Ensure budgets, forecasts, and delivery plans align with corporate expectations
What You Will Need
Bachelor’s Degree or 10+ years of relevant experience in client-facing delivery leadership
Proven experience leading complex delivery models (email, digital, direct marketing, or similar)
Strong financial acumen across revenue, expense, and margin management
Exceptional communication and leadership skills across all organizational levels
Experience mentoring and developing high-performing teams
What Sets You Apart
Master’s Degree or agency experience leading large-scale delivery organizations
Deep knowledge of Acxiom products, data, and activation solutions
Demonstrated ability to drive transformation through standardization, automation, and innovation
Ability to balance operational rigor with strategic vision
Primary Location City/State:
Homebased - Conway, Arkansas
Additional Locations (if applicable):
Acxiom is an equal opportunity employer, including disability and protected veteran status (EOE/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, military status, physical or mental disability, sexual orientation, gender identity or expression, genetics or other protected status.
Attention California Applicants: Please see our CCPA/CPRA Privacy Act notice here.
Attention Colorado, California, Connecticut, Maryland, Nevada, New Jersey, New York City, Ohio, Rhode Island, and Washington Applicants: This position is not located in the aforementioned locations but applications for remote work may be considered. For information about this role under state or local equal pay or pay transparency laws, please contact [email protected].
Apply To This Job