Dillon Product Manager
Job Description:
Objective of role:
The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges, and tension meters. Reporting to the Dillon Segment Manager, this role is focused on driving innovation of mechanical products in an industrial manufacturing environment. The Dillon Product Manager will partner with marketing and engineering teams to help design product improvements and create collateral based on market insights. This role will provide technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and market requirements, working in collaboration with internal stakeholders to bring to market winning, new solutions. Understanding of customer applications will be imperative to ensure ideal mechanical solutions are realized and delivered.
Expectations:
This position requires troubleshooting aptitude in mechanical engineering or electronics. This person will be a highly motivated individual able to focus on quality issue resolution, reactive troubleshooting, and project management. Strong communication skills are needed to both gather insights and provide support to the sales channel and internal stakeholders. The product manager will be an analytically minded contributor to creating technical resources and marketing collateral for both existing and new products.
Main Duties and Responsibilities:
Keep current on industry/market trends and regulatory requirements for Dillon applications
Remain aware of the competitive and market landscape to understand customers’ alternative solutions and Dillon’s relative positioning
Interact with end users and channel partners to comprehend, articulate, and leverage customer applications and values to drive creation of differentiated products
Support the design and development of new products within the Dillon Product Portfolio
Perform product testing, gathering of relevant experimental data, and data analysis in support of product upgrades and new product development
Articulate Dillon’s value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral
Provide product training and technical support to internal teams, sales channel, and end users
Assist in attending tradeshows in conjunction with the Dillon direct sales team
Contribute to examining potential viability of new applications with Dillon’s product portfolio
Log incoming communications and activities related to technical support for analysis to drive product, process, and collateral improvements
Qualifications:
Associate’s degree and/or equivalent ITW experience
2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing
Must be proactive and display a high level of initiative
Demonstrated customer service skills
Proficient with Microsoft Office Products to include Outlook, Word, Excel, and PowerPoint
Ability to perform product demonstrations, effectively translating features into values
Ability to adapt to changing circumstances, remain calm in stressful situations, and adjust plans to meet changing needs
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead basic technical training seminars
Requires strong interpersonal skills and the ability to build trust and rapport with the distribution channel, business units, and internal sales teams
Must have valid passport for international travel or ability to obtain one
Preferred Qualifications:
BS/BA in Engineering or other technical background
Experience in Customer Service / Technical Support / Account Management
Diagnostic logic development
Experience in technical position
Strong mechanical, software, or electrical knowledge
Experience in the design and development phase of new products
Experience in bringing new products to market
Experience with ITW business and products
Compensation Information:
$80,800 - $121,200
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Apply To This Job
Objective of role:
The Dillon Product Manager is responsible for providing support and driving development of the Dillon product portfolio, consisting of force measurement equipment including dynamometers, force gauges, and tension meters. Reporting to the Dillon Segment Manager, this role is focused on driving innovation of mechanical products in an industrial manufacturing environment. The Dillon Product Manager will partner with marketing and engineering teams to help design product improvements and create collateral based on market insights. This role will provide technical support to the sales channel and end users through product demonstrations and virtual support. The Dillon Product Manager will assess and prioritize customer and market requirements, working in collaboration with internal stakeholders to bring to market winning, new solutions. Understanding of customer applications will be imperative to ensure ideal mechanical solutions are realized and delivered.
Expectations:
This position requires troubleshooting aptitude in mechanical engineering or electronics. This person will be a highly motivated individual able to focus on quality issue resolution, reactive troubleshooting, and project management. Strong communication skills are needed to both gather insights and provide support to the sales channel and internal stakeholders. The product manager will be an analytically minded contributor to creating technical resources and marketing collateral for both existing and new products.
Main Duties and Responsibilities:
Keep current on industry/market trends and regulatory requirements for Dillon applications
Remain aware of the competitive and market landscape to understand customers’ alternative solutions and Dillon’s relative positioning
Interact with end users and channel partners to comprehend, articulate, and leverage customer applications and values to drive creation of differentiated products
Support the design and development of new products within the Dillon Product Portfolio
Perform product testing, gathering of relevant experimental data, and data analysis in support of product upgrades and new product development
Articulate Dillon’s value proposition and product capabilities to train sales and support teams as appropriate, including collaboration in the development of sales tools and marketing collateral
Provide product training and technical support to internal teams, sales channel, and end users
Assist in attending tradeshows in conjunction with the Dillon direct sales team
Contribute to examining potential viability of new applications with Dillon’s product portfolio
Log incoming communications and activities related to technical support for analysis to drive product, process, and collateral improvements
Qualifications:
Associate’s degree and/or equivalent ITW experience
2+ years in Product Management, Product Development, Technical Support, Engineering, or Marketing
Must be proactive and display a high level of initiative
Demonstrated customer service skills
Proficient with Microsoft Office Products to include Outlook, Word, Excel, and PowerPoint
Ability to perform product demonstrations, effectively translating features into values
Ability to adapt to changing circumstances, remain calm in stressful situations, and adjust plans to meet changing needs
Ability to communicate effectively verbally and in writing
Demonstrated ability to lead basic technical training seminars
Requires strong interpersonal skills and the ability to build trust and rapport with the distribution channel, business units, and internal sales teams
Must have valid passport for international travel or ability to obtain one
Preferred Qualifications:
BS/BA in Engineering or other technical background
Experience in Customer Service / Technical Support / Account Management
Diagnostic logic development
Experience in technical position
Strong mechanical, software, or electrical knowledge
Experience in the design and development phase of new products
Experience in bringing new products to market
Experience with ITW business and products
Compensation Information:
$80,800 - $121,200
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
Apply To This Job