Diligence Quality Control II

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Role Description


This role involves controlling a high-quality product, enhancing loan review processes, and developing specialist expertise for long-term career growth.



Responsible for the Quality Control examination of loan reviews completed by Loan Review Analysts.


Provide real-time loan kickback feedback to Loan Review Analysts pertaining to errors and determining corrective actions.


Ensure regulatory compliance for loans reviewed.


Escalate error trends to management.


Develop deep understanding of specific client guidelines.


Handle escalated and countered client conditions with minimal guidance.


Assist with loan review system testing and enhancement.


Ongoing development of subject matter expertise – aim to become go-to subject matter expert for various specialist loan review QC topics.


Assist with problem solving, issue resolution, and loan review guidance.


Provide guidance on daily matters, such as questions regarding Underwriting Guidelines or Compliance questions relating to TRID, Reg X, TILA, or others to LRAs.


Maintain high level of confidentiality to protect privacy rights.


Adhere to internal controls to reduce errors and customer complaints.


Be responsive to internal and external customers’ needs in a timely, accurate, and professional manner.



Qualifications



Maintains a current knowledge of underwriting guidelines, investor guidelines, regulatory compliance, and TRID practices.


Minimum 3-5 years mortgage underwriting and mortgage quality control within the origination or due diligence space.


Strong understanding of condition clearing processes and their impact on loan grades.


Basic understanding of the credit rating agency requirements.


Knowledge of USPAP standards, supplemental valuation products, and reconciliation.


Ability to produce underwriting reports, analyze results, identify issues, and take corrective actions.


Experienced with reading, analyzing, and understanding various loan servicer pay histories and servicing documentation.


Developing leadership skills with the ability and experience to manage people.


Effectiveness as a team player.


Ability to easily prioritize job duties according to the needs of the company.


Strong sense of professionalism and positivity.


Excellent oral and written communication skills.


Ability to develop rapport with all levels of associates and establish credibility.


Excellent listening skills and the ability to use good judgment.


Strong interpersonal/relationship building skills.


Problem solving and decision making ability.


Ability to produce quality work.


Ability to think and solve problems strategically.


Strong analytical and organizational skills.


Excellent attention to detail.


Ability to multi-task and consistently meet multiple deadlines.



Requirements



Minimum 3-5 years’ experience with emphasis on non-agency underwriting and QC desired.


Experience in second level reviews; escalations and performance management required.


Bachelor’s degree preferred.



Benefits



Paid Time Off (PTO)


Medical, Dental & Vision


Employee Assistance Program


Flexible Spending Account


Health Savings Account


Paid Holidays


Company paid Life Insurance


Matching 401(k) Plan




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