Digital Support Specialist
Description
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:
12 paid holidays
Competitive compensation
Benefits, perks, and discounts worth a double-take
A positive atmosphere and co-workers who truly care
Enjoyable activities and wellness initiatives
Work-from-home flexibility
The schedule is Monday-Friday 9:00-6:00, as well as rotating Saturdays. After the initial training period onsite, there will be an option for work-from-home flexibility (hybrid schedule).
Summary: Digital Support Specialist provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits.
Duties and Responsibilities:
Reviews Mobile Deposits and monitors for red flags to mitigate fraud
Responds to members electronic messages
Owns the member experience by recommending credit union products and services to existing members
Takes incoming calls from members to assist them with account needs and transactions
Opens and maintains accounts
This job description is not an exhaustive list of all job duties; other duties may be assigned at any time
Qualifications:
High school diploma or GED and at least 6 months of industry experience required
Spanish language preferred
Competencies:
Must be friendly, energetic, personable, and service-oriented
Able to initiate conversations and build relationships
Works well in a team environment
Ability to recommend products and services that will be beneficial to our members
Superior oral and written communication skills
Creative in providing member solutions
Able to adapt to change and to new technologies
Ability to multi-task and work well in a fast-paced position
Presents oneself in a professional manner
Capacity to work efficiently under minimal supervision
Computer/Software Skills:
Familiarity with Microsoft Office programs with ability to learn new software programs
Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Requirements
None
Salary
None
Apply Now
There's a reason we've won so many awards for being one of the best companies to work for! We invite you to apply to join our family, and here's what's in it for you:
12 paid holidays
Competitive compensation
Benefits, perks, and discounts worth a double-take
A positive atmosphere and co-workers who truly care
Enjoyable activities and wellness initiatives
Work-from-home flexibility
The schedule is Monday-Friday 9:00-6:00, as well as rotating Saturdays. After the initial training period onsite, there will be an option for work-from-home flexibility (hybrid schedule).
Summary: Digital Support Specialist provides service to members of the credit union by opening accounts (phone and online request), monitoring and responding to e-communications (chat, email, secure messaging), and daily management of Mobile Deposits.
Duties and Responsibilities:
Reviews Mobile Deposits and monitors for red flags to mitigate fraud
Responds to members electronic messages
Owns the member experience by recommending credit union products and services to existing members
Takes incoming calls from members to assist them with account needs and transactions
Opens and maintains accounts
This job description is not an exhaustive list of all job duties; other duties may be assigned at any time
Qualifications:
High school diploma or GED and at least 6 months of industry experience required
Spanish language preferred
Competencies:
Must be friendly, energetic, personable, and service-oriented
Able to initiate conversations and build relationships
Works well in a team environment
Ability to recommend products and services that will be beneficial to our members
Superior oral and written communication skills
Creative in providing member solutions
Able to adapt to change and to new technologies
Ability to multi-task and work well in a fast-paced position
Presents oneself in a professional manner
Capacity to work efficiently under minimal supervision
Computer/Software Skills:
Familiarity with Microsoft Office programs with ability to learn new software programs
Deseret First Credit Union is proud to be an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, gender identity, age, national origin, disability veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.
Requirements
None
Salary
None
Apply Now