Digital Product Manager, Sales Cloud
About the position
PPG Digital team is leading PPG and the coatings industry through an evolution in PPG's business strategies and structure - to capture opportunities enabled by digital technologies and provide amazing customer experiences while unlocking new revenue streams and reaching new customers. PPG is looking for a Digital Product Manager, CRM Sales Cloud in the context of Salesforce Sales Cloud. As the Digital Product Manager, CRM Sales Cloud, you will play a pivotal role in shaping and executing our strategy to optimize customer engagement, retention, and acquisition. In order to unlock financial impact, you will lead a cross functional, cross business unit team through delivery of Salesforce Sales Cloud. You will collaborate closely with cross-functional teams including Marketing, Sales, Commercial Excellence, and IT to drive the development, implementation, and process improvement of CRM solutions. This is a role will require 20-30% travel. It is based in Pittsburgh, PA and you will report to the Group Product Manager, CRM.
Responsibilities
• Scale Salesforce Sales Cloud globally across PPG's Strategic Business Units and regions, with a focus on negotiating trade-offs to achieve as much standardization as possible while meeting business objectives.
• Define and prioritize the product roadmap, considering customer needs, competitive landscape, and business objectives.
• Collaborate cross-functionally with Marketing, Operations, Sales, Commercial Excellence, and IT teams to ensure alignment and successful execution of initiatives.
• Work closely with stakeholders to gather and prioritize requirements, translating them into actionable product features and enhancements.
• Oversee the end-to-end product development lifecycle, from ideation and design to development, testing, and release.
• Define and monitor key performance metrics to assess product performance, identify areas for improvement, and drive optimization efforts.
• Stay abreast of industry trends, competitor offerings, and emerging technologies to inform product strategy and decision-making.
• Leverage customer feedback, data analysis, and market research to gain insights into customer needs and preferences, informing product enhancements and innovations.
• Effectively communicate product plans, progress, and updates to internal stakeholders, executive leadership, and external partners as needed.
Requirements
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
• 3+ years of hands-on experience with Salesforce Sales Cloud as a Product Manager, Administrator, or Consultant.
• Proven track record of managing Salesforce projects and delivering measurable business outcomes.
• Strong understanding of sales processes, metrics, and best practices.
• Experience with Agile and/or Scrum methodologies.
Nice-to-haves
• Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) strongly preferred.
Apply tot his job
Apply To this Job
PPG Digital team is leading PPG and the coatings industry through an evolution in PPG's business strategies and structure - to capture opportunities enabled by digital technologies and provide amazing customer experiences while unlocking new revenue streams and reaching new customers. PPG is looking for a Digital Product Manager, CRM Sales Cloud in the context of Salesforce Sales Cloud. As the Digital Product Manager, CRM Sales Cloud, you will play a pivotal role in shaping and executing our strategy to optimize customer engagement, retention, and acquisition. In order to unlock financial impact, you will lead a cross functional, cross business unit team through delivery of Salesforce Sales Cloud. You will collaborate closely with cross-functional teams including Marketing, Sales, Commercial Excellence, and IT to drive the development, implementation, and process improvement of CRM solutions. This is a role will require 20-30% travel. It is based in Pittsburgh, PA and you will report to the Group Product Manager, CRM.
Responsibilities
• Scale Salesforce Sales Cloud globally across PPG's Strategic Business Units and regions, with a focus on negotiating trade-offs to achieve as much standardization as possible while meeting business objectives.
• Define and prioritize the product roadmap, considering customer needs, competitive landscape, and business objectives.
• Collaborate cross-functionally with Marketing, Operations, Sales, Commercial Excellence, and IT teams to ensure alignment and successful execution of initiatives.
• Work closely with stakeholders to gather and prioritize requirements, translating them into actionable product features and enhancements.
• Oversee the end-to-end product development lifecycle, from ideation and design to development, testing, and release.
• Define and monitor key performance metrics to assess product performance, identify areas for improvement, and drive optimization efforts.
• Stay abreast of industry trends, competitor offerings, and emerging technologies to inform product strategy and decision-making.
• Leverage customer feedback, data analysis, and market research to gain insights into customer needs and preferences, informing product enhancements and innovations.
• Effectively communicate product plans, progress, and updates to internal stakeholders, executive leadership, and external partners as needed.
Requirements
• Bachelor's degree in Business, Information Technology, or a related field (or equivalent experience).
• 3+ years of hands-on experience with Salesforce Sales Cloud as a Product Manager, Administrator, or Consultant.
• Proven track record of managing Salesforce projects and delivering measurable business outcomes.
• Strong understanding of sales processes, metrics, and best practices.
• Experience with Agile and/or Scrum methodologies.
Nice-to-haves
• Salesforce certifications (e.g., Salesforce Administrator, Sales Cloud Consultant) strongly preferred.
Apply tot his job
Apply To this Job