Digital Marketing / Product Operations Manager

Serves as the operational engine for one or more product teams, ensuring the team stays focused, aligned, and efficient by managing planning rhythms, coordinating across stakeholders, and driving accountability to outcomes. Responsible for clear direction, streamlining execution and creating the conditions for great product development. Essential Functions • Owns and drive the full agile planning cycle (sprint planning, PI planning, retros, demos, etc.). • Partners closely with the Product Manager to maintain a healthy, prioritized, and groomed backlog. • Manages intake workflows and support triage of incoming demand or defects. • Coordinates go-to-market checklists, readiness reviews, and delivery timelines. • Monitors initiative progress, flag blockers, and escalate risks across product, engineering, and design. • Builds and maintains dashboards and operating reviews (OKRs, KPIs, roadmap status, etc.). • Identifies process gaps and lead improvements to team efficiency, planning accuracy, and delivery predictability. • Performs other duties as assigned. Preferred Qualifications: • Experience in office management, employee experience, operations or similar roles • Strong organizational and communication skills • Proficiency in Microsoft Office (Excel, PowerPoint, Outlook) • Experience planning events or managing in-office programming • Ability to handle confidential information with discretion • Ability to manage multiple priorities in a fast-paced environment Minimum Education Bachelor’s degree in business or related field. In lieu of a degree, 6 years of practical experience may offset education requirements. Minimum Experience Two years of experience in product operations, program management, or agile delivery. Experience supporting multiple pods or initiatives. Hands-on experience with agile methodologies (Scrum, SAFe, Kanban). Experience with agile delivery tools (e.g., Jira, ADO, Planview, Confluence). Knowledge, Skills and Abilities Strong communication and facilitation skills—comfortable working across product, engineering, and business. Familiarity with go-to-market and launch readiness processes. Ability to manage complex projects with multiple stakeholders and moving parts. Strong analytical skills and experience building reports or tracking metrics. Job Conditions Some business travel may be required. Preferred Qualifications: Pay Transparency: CO: $7,094.23/mo - $14,957.01/mo, CA: $7,488.36/mo - $12,533.14/mo, NJ: $7,488.36/mo - $11,981.37/mo, OH & VT: $7,488.36/mo - $12,355.79/mo, MN: $7,488.36/mo - $14,306.70/mo, IL & NV: $7,488.36/mo - $14,957.01/mo, MD, NY & WA: $7,488.36/mo - $15,607.31/mo, MA: $7,882.48/mo - $15,607.31/mo, RI: $8,670.73/mo - $14,306.70/mo, CT: $8,670.73/mo - $14,957.01/mo, DC & HI: $9,064.85/mo - $14,957.01/mo, NYC: $9,064.85/mo - $15,607.31/mo Pay: USA: $7,094.23/mo - $15,607.31/mo, Additional Details: This position is eligible for telecommuting and may be located anywhere within the United States excluding AK, HI and U.S. territories. Depending on your location, you may be required to work at a FedEx Campus several times per week. Pay Transparency: The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location or locations. If this opportunity includes multiple job levels, the pay information represents the ranges for each level in that job family. Actual pay is determined by several job-related factors permitted by law and relevant to the position, including, but not limited to, experience relative to the job, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. In California, the compensation listed reflects the range or rate of pay reasonably expected for this posted position upon hire. For details on our comprehensive benefits, click here. Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability. Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [email protected]. Applicants have rights under Federal Employment Laws: • Know Your Rights • Pay Transparency • Family and Medical Leave Act (FMLA) • Employee Polygraph Protection Act E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: • E-Verify Notice (bilingual) • Right to Work Notice (English) / (Spanish)