Digital Intelligence & CS Operations Specialist
About the position BlueVoyant is seeking a Digital Intelligence & CS Operations Specialist to serve as the operational and analytical backbone of our Digital Program and broader Client Success Management (CSM) organization. This senior individual contributor role ensures our teams have the right customer intelligence, at the right time, to drive meaningful engagement and informed decisions. Join a team dedicated to building the infrastructure, signals, and insights that power scalable customer success. Responsibilities • Customer Intelligence Infrastructure: Build and maintain customer intelligence infrastructure across Clay, Snowflake, Salesforce, and Gong — ensuring data is connected, accurate, and actionable across the CSM org. • Automated Signals & Health Scoring: Develop automated signals and health score inputs to proactively surface risk, expansion opportunity, and engagement gaps — enabling CSMs to prioritize with confidence. • Reporting & Dashboards: Create and maintain dashboards and reporting for digital segment performance and CSM-managed accounts — translating raw data into clear, decision-ready insights for leadership and the team. • Segmentation & Scaled Outreach: Support segmentation, outreach sequencing, and personalization at scale — helping the digital program engage the right customers with the right message at the right time. • Conversation Intelligence: Analyze Gong conversation data to identify trends, customer sentiment patterns, and engagement signals that inform CSM strategy and renewal outcomes. Requirements • 4+ years in CS Ops, Revenue Ops, or a data-oriented CSM role with hands-on experience across Clay, Snowflake, Salesforce, and Gong. • You are a builder at heart — comfortable working in ambiguity, creating structure where none exists, and delivering infrastructure that teams use. • Have built customer health models, not just consumed them • Write SQL and know your way around a data warehouse • Understand the digital/scaled CS model and have supported automated outreach • Can translate complex data into clear actions for CSMs and leadership • Thrive in a fast-moving environment where you own outcomes end to end