Digital Health Patient Services Coordinator (Remote)

About the position Responsibilities • Warmly greet and build rapport with patients virtually through phone interactions and video calls • Answer incoming calls promptly and politely; screen calls and take/relay messages as necessary • Verify patient insurance for outpatient therapy benefits (applicable locations only) • Provide communication on first visit expectations to all new patients • Advise patients of their financial responsibility (i.e., deductible, co-pay, or co-insurance responsibility per visit) • Capturing patient insurance cards, ID cards, and all other pertinent paperwork • Collect co-pay/deductible payments and provide a receipt with each transaction (as able) • Assist the Digital Health team with the enrollment process for Remote Therapeutic Monitoring • Perform additional administrative duties as communicated by the Digital Health Manager Requirements • Previous experience working in the healthcare setting • High School diploma or GED required • Previous customer service experience within the last two years required • Proficiency with Microsoft Office Suite (Word and Excel) required • Strong time-management and organizational skills • Superior written and verbal communication skills • High level of personal integrity, reliability, and honesty • Ability to work effectively in teams and autonomously in a fast-paced environment Nice-to-haves • Fluency in Spanish preferred, not required • Basic medical terminology • Previous experience working remotely Benefits • Competitive Pay • Medical, dental, vision, disability, and life insurance • 7 paid annual holidays + 2.5 weeks PTO that grows with time • 401k Retirement & savings plan • Career growth opportunities within CORA • Leadership development: coaching, mentorship, and skill-building activities • Tuition reimbursement Apply tot his job