Digital Forensics Investigator – Hardware/Software Operations Support
About the position Responsibilities • Assessing business performance and recommends strategies to implement changes and improvements within business groups. • Consults with management and business partners on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions. • Presents to mid-level managers on business performance and recommends strategies to implement changes and improvements. • Utilizes thorough knowledge of the business unit's functional area or products to support strategic initiatives for the business. • Leads diverse support functions and/or operations/production oversight usually for multiple departments within a business group. • Provides PC support for forensic computers. • Uses specified systems and diagnostic tools to troubleshoot desktop, laptop, and peripheral hardware, software, applications, operating systems and related network problems for the Computer Crimes and Forensic Investigations Team (CCFIT) forensic computers. • Completes patches, upgrades, software deployments, installations, repairs and preventive maintenance on forensic desktops and laptops, and completes documentation. • Provides training and technical assistance to users • Participates in testing, implementing, maintaining and controlling forensic systems. Requirements • 2+ years of Digital Forensics Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Nice-to-haves • Knowledge and understanding of Information Technology customer service or help desk • Ability to troubleshoot common computer software problem • Experience with technical hardware and software: repair, troubleshooting, and analysis. • Advanced Jobnity Office (Word, Excel, Outlook and PowerPoint) skills • Experience with hands-on programming and strong proficiency in writing and optimizing Splunk queries for data analysis and troubleshooting • Knowledge and understanding of Information Technology governance risk and compliance processes such as; policies, control standards, risk management concepts, or information security • Knowledge and understanding of database installation and patching • Remotara Excel spreadsheets experience importing, exporting, and manipulating data • Ability to triage and take ownership of any/all issues related to CCFIT and engage other support teams, including vendors, when necessary. • Ability to provide strong customer service and develop customer relationships • A+ Certification