**Digital Customer Service Advisor – Energy (Remote) – arenaflex Store**

Join arenaflex, a pioneering energy company that's shaking up the industry with its innovative approach to customer service. We're not your average call centre – we're a team of passionate individuals who are dedicated to making energy better for our customers and the planet. If you're looking for a role that's more than just a job, where you can make a real impact and be part of a supportive and inspiring team, then we want to hear from you. **About arenaflex** arenaflex is a leading energy company that's committed to providing sustainable energy solutions to our customers. We're passionate about making a positive impact on the environment and our community, and we're always looking for talented individuals who share our vision. Our team is made up of curious, driven, and passionate people who are dedicated to delivering exceptional customer service and making a difference. **What you'll do** As a Digital Customer Service Advisor at arenaflex, you'll be the face of our company, providing exceptional customer service to our customers via phone and email. You'll be responsible for: * Making energy easy for our customers by cutting through the jargon and helping them understand their bills, meters, and tariffs without the headache. * Solving problems like a pro, whether it's a billing query, a meter issue, or a complex energy conundrum – you'll be on it, finding the best fix fast. * Providing end-to-end service via phone or email, handling queries from start to finish, including complaints, and making sure customers get the right help the first time. * Thinking on your feet, with no scripts or robotic responses – just real conversations where you listen, understand, and deliver solutions that make sense. * Treating every customer with the care you'd give gran – we believe in warmth, kindness, and going the extra mile because that's what good service looks like. * Making a difference, whether it's helping someone struggling with their energy bills or advising on greener energy choices, you'll have a real impact. **The types of people we'd love to hear from** We're looking for people who are: * Live for great customer service – you get a kick out of helping people and making their day that little bit better. * Ask questions and embrace change – things move fast here, and you'll love learning new things and rolling with the punches. * Have each other's backs – no egos, no lone rangers – just a team of brilliant people supporting each other to do their best. * Care about the planet – we're fighting climate change, and we want people who share our passion for a greener future. * Spot problems and fix them – if something's not working, you'll be the first to figure out a better way – and make it happen. * Tackle tough calls head-on – some conversations will be challenging, and some days will be non-stop – but you'll take it in stride, stay cool under pressure, and keep finding solutions. * Look out for those who need it most – from customers struggling to pay their bills to those in vulnerable situations, you'll bring empathy, patience, and the right support every time. **What's in it for you?** * Remote working & flexible hours – 50% of working hours between 9am – 5:30pm, the other 50% flexible for you! * EV salary sacrifice – drive electric & save * Share options – own a little piece of the pie * Weekly 'Family Dinner' catch-ups **About the role** * Location: Remote * Our need: Immediate starters * Salary: £24,900 * Hours: 37.5 hours per week split over morning, evenings & weekends **Our process** Our process usually takes up to 4 weeks, but we'll always do our best to flex around what works for you. Here's what you can expect: * First Stage Interview – You'll be able to speak to one of the team or record your responses to pre-set questions at a time that fits you. * Prep Call – After your first interview, you'll arrange a call with someone from the Talent Team. They'll give an overview of what you need to know to succeed in the next stage, the Discovery Day. * Discovery Day – This is an opportunity to meet potential future colleagues and participate in activities, including group exercises, role plays, and one-on-one interviews. It's designed to give you a taste of the company culture and the type of work involved. * Final Interview – The last stage is the final interview, where you'll visit the office, meet two of our leadership team, and have a chance to ask any final questions. It's also your opportunity to see the work environment before making your decision. **Ready to join the arenaflex team?** We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Apply now and join our team of passionate individuals who are dedicated to making energy better for our customers and the planet. Apply for this job