Digital Customer Experience Representative – Global Customer Support
At careerzynith, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.
As a Digital Customer Experience Representative at careerzynith, you will play a key role in supporting our global customers who have implemented our Learning Platform and provide them with an exceptional customer experience. You will be part of a dynamic team that executes the digital transformation of the careerzynith customer experience, ensuring that our customers receive the best possible support and service.
**About the Role**
We are seeking a highly motivated and experienced Digital Customer Experience Representative to join our team. As a Digital Customer Experience Representative, you will be responsible for managing the careerzynith digital customer experience for our dynamic, but smaller customers. You will activate and monitor the careerzynith digital customer journey playbook and identify opportunities and risks for customers in this segment.
**Key Responsibilities:**
* Develop, manage, and maintain the careerzynith digital customer experience for all assigned customers
* Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement
* Identify opportunities for reducing repetitive and time-consuming tasks by streamlining using automation
* Monitor the digital customer journey outcomes and identify opportunities and risks
* Own communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals
* Deploy data-driven automated implementation and adoption activities and track customer progress through implementation to ensure success
* Develop and enable digital campaigns at scale and create and maintain response templates for frequently asked customer questions and communications
* Ensure data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization
* Assist in the coordination of customer success led webinars & campaigns
* Collaborate with Customer Service Manager and Product Marketing stakeholders on webinar content
* Own inbound opportunity generation and qualification through mail campaigns, webinars, and other means
* Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive
* Develop and execute action plans from feedback and survey data
**About You**
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need:
* A college degree (Bachelor or equivalent)
* Exceptional English communication skills, both written and verbal
* Experience building one:many digital campaigns with efficient processes
* Capacity to set correct expectations and manage issues to completion
* Multitask and prioritize tasks in a changing environment
* Strong team mentality, utilizing internal and external resources strategically and tactically
* Demonstrated ability to solve problems and seek solutions
**Additional Information**
At careerzynith, we believe in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger.
We participate in E-Verify and are an Equal Opportunity Employer. All careerzynith employees are required to successfully pass a background check upon being hired.
**What We Offer**
As a Digital Customer Experience Representative at careerzynith, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible working arrangements and work-life balance
**How to Apply**
If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
We look forward to hearing from you!
**Contact Information**
To apply for this role, please visit our website at [careerzynith website URL]. You can also contact our HR team at [careerzynith email address] or [careerzynith phone number] for more information.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Background Check**
All careerzynith employees are required to successfully pass a background check upon being hired.
**E-Verify**
careerzynith participates in E-Verify and is an Equal Opportunity Employer.
Apply for this job
As a Digital Customer Experience Representative at careerzynith, you will play a key role in supporting our global customers who have implemented our Learning Platform and provide them with an exceptional customer experience. You will be part of a dynamic team that executes the digital transformation of the careerzynith customer experience, ensuring that our customers receive the best possible support and service.
**About the Role**
We are seeking a highly motivated and experienced Digital Customer Experience Representative to join our team. As a Digital Customer Experience Representative, you will be responsible for managing the careerzynith digital customer experience for our dynamic, but smaller customers. You will activate and monitor the careerzynith digital customer journey playbook and identify opportunities and risks for customers in this segment.
**Key Responsibilities:**
* Develop, manage, and maintain the careerzynith digital customer experience for all assigned customers
* Perform day-to-day management and maintenance of digital tools and consistently promote and assist with the implementation of process improvement
* Identify opportunities for reducing repetitive and time-consuming tasks by streamlining using automation
* Monitor the digital customer journey outcomes and identify opportunities and risks
* Own communication in the customer success inbound queue, directing the customer to the appropriate resources and contacts to achieve their goals
* Deploy data-driven automated implementation and adoption activities and track customer progress through implementation to ensure success
* Develop and enable digital campaigns at scale and create and maintain response templates for frequently asked customer questions and communications
* Ensure data integrity standards are maintained in Gainsight and Salesforce as it relates to customer engagement tracking and product utilization
* Assist in the coordination of customer success led webinars & campaigns
* Collaborate with Customer Service Manager and Product Marketing stakeholders on webinar content
* Own inbound opportunity generation and qualification through mail campaigns, webinars, and other means
* Review and analyze the customer base to identify and surface growth opportunities to the Sales Account Executive
* Develop and execute action plans from feedback and survey data
**About You**
We are looking for a highly motivated and experienced individual who is passionate about delivering exceptional customer experiences. To be successful in this role, you will need:
* A college degree (Bachelor or equivalent)
* Exceptional English communication skills, both written and verbal
* Experience building one:many digital campaigns with efficient processes
* Capacity to set correct expectations and manage issues to completion
* Multitask and prioritize tasks in a changing environment
* Strong team mentality, utilizing internal and external resources strategically and tactically
* Demonstrated ability to solve problems and seek solutions
**Additional Information**
At careerzynith, we believe in hiring the most awesome people and treating them right. We know that the more diverse we are, the more diverse our ideas will be — and when we openly welcome those ideas, our environment is better and our business is stronger.
We participate in E-Verify and are an Equal Opportunity Employer. All careerzynith employees are required to successfully pass a background check upon being hired.
**What We Offer**
As a Digital Customer Experience Representative at careerzynith, you will have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. You will also have access to a range of benefits, including:
* Competitive salary and benefits package
* Opportunities for career growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Flexible working arrangements and work-life balance
**How to Apply**
If you are a motivated and experienced individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.
We look forward to hearing from you!
**Contact Information**
To apply for this role, please visit our website at [careerzynith website URL]. You can also contact our HR team at [careerzynith email address] or [careerzynith phone number] for more information.
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that values and respects the contributions of all employees.
**Background Check**
All careerzynith employees are required to successfully pass a background check upon being hired.
**E-Verify**
careerzynith participates in E-Verify and is an Equal Opportunity Employer.
Apply for this job