Digital Banking Specialist
JOB DESCRIPTION
Summary/Objective:
The Digital Banking Specialist is responsible for managing and enhancing our digital banking services. This role will involve supporting members with online and mobile banking platforms, analyzing user experience, and implementing new features to improve service delivery.
Essential Functions
1. Member Support Assist members with inquiries related to digital banking services, ensuring a high level of customer service.
2. Platform Management Oversee the operation of online account opening portal, ensuring timely review of online account applications and new member follow up. Managing and following up with the new accounts and inquiries opened via the online platform.
3. User Experience Analyze member feedback and usage data to identify areas for improvement in digital services.
4. Compliance Ensure all digital banking services comply with relevant regulatory requirements and security standards.
5. Reporting Generate reports on digital banking performance metrics and present findings to Leadership.
6. Troubleshooting Act as first point of contact for technical issues, coordinating with other areas as needed.
7. Market Research Stay informed about trends in digital banking and financial technology, making recommendations for new features and services.
8. Job Knowledge Maintain knowledge of One Detroit Credit Unions products and services, policies and procedures.
9. Sales Analyze member activity and cross sell other products and services that fit the members need.
Competencies
1. Member Focus
2. Job Knowledge
3. Accountability
4. Appearance & Grooming
5. Ethics
6. Attendance
7. Teamwork
Required Education, Experience & Skills
1. High school diploma or GED required. Some college level course work preferred
2. Two years prior banking and customer service experience
3. Excellent interpersonal and communication skills
4. Experience assisting members with inquires and/or problem resolution
5. Familiar with Microsoft Office Suite applications
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position requires manual dexterity, the ability to lift and/or carry up to 50 lbs. This position requires bending, stooping or standing as necessary.
AAP/EEO Statement
One Detroit Credit Union is an equal opportunity employer.
Travel
Local travel may be expected, up to 10%.
Other Duties
Other duties as assigned.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Physical Setting:
Office
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Work Location: In person
Apply Now
Summary/Objective:
The Digital Banking Specialist is responsible for managing and enhancing our digital banking services. This role will involve supporting members with online and mobile banking platforms, analyzing user experience, and implementing new features to improve service delivery.
Essential Functions
1. Member Support Assist members with inquiries related to digital banking services, ensuring a high level of customer service.
2. Platform Management Oversee the operation of online account opening portal, ensuring timely review of online account applications and new member follow up. Managing and following up with the new accounts and inquiries opened via the online platform.
3. User Experience Analyze member feedback and usage data to identify areas for improvement in digital services.
4. Compliance Ensure all digital banking services comply with relevant regulatory requirements and security standards.
5. Reporting Generate reports on digital banking performance metrics and present findings to Leadership.
6. Troubleshooting Act as first point of contact for technical issues, coordinating with other areas as needed.
7. Market Research Stay informed about trends in digital banking and financial technology, making recommendations for new features and services.
8. Job Knowledge Maintain knowledge of One Detroit Credit Unions products and services, policies and procedures.
9. Sales Analyze member activity and cross sell other products and services that fit the members need.
Competencies
1. Member Focus
2. Job Knowledge
3. Accountability
4. Appearance & Grooming
5. Ethics
6. Attendance
7. Teamwork
Required Education, Experience & Skills
1. High school diploma or GED required. Some college level course work preferred
2. Two years prior banking and customer service experience
3. Excellent interpersonal and communication skills
4. Experience assisting members with inquires and/or problem resolution
5. Familiar with Microsoft Office Suite applications
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
This position requires manual dexterity, the ability to lift and/or carry up to 50 lbs. This position requires bending, stooping or standing as necessary.
AAP/EEO Statement
One Detroit Credit Union is an equal opportunity employer.
Travel
Local travel may be expected, up to 10%.
Other Duties
Other duties as assigned.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Tuition reimbursement
Vision insurance
Physical Setting:
Office
Schedule:
8 hour shift
Monday to Friday
Weekends as needed
Work Location: In person
Apply Now