Digital Banking Fraud Analyst (in-office) - Midvale, UT
About the position Responsibilities • Monitor and review the fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files. • Identify, prevent, and mitigate digital banking, mobile, electronic, and/or ACH banking fraud losses. • Conduct research and analysis, prepare management reports, and make recommendations to senior officers. • Work through high volumes of potential alerts to confirm limited actual fraud events. • Research digital banking access logs to identify unauthorized access and/or transactions. • Assist digital banking customers with malware infected computers or other access devices. • Handle inbound and outbound fraud and malware related calls with customers and other financial institutions. • Monitor Zelle transactions, review tokens, fraud, and disputes. • Track fraud trends, disputes, complaints. • Maintain documentation for procedures, fraud response, and dispute resolution. • Support fraud investigations and audit requests. • Provide research and analysis for Zelle-related projects. Requirements • Requires a bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures, preferably in an online banking fraud prevention, detection, and mitigation area. • A combination of education and experience may meet requirements. • Working knowledge of loss and fraud detection/prevention principles, compliance and regulatory issues related to the department and/or company. • Working knowledge of fraud and digital banking systems and detection tools. • Demonstrates strong communication skills both written and verbal. • Possess skills needed to conduct client phone interviews to identify fraud/scams. • Knowledge and experience with root cause analysis. • Solid analytical, interpretive, and problem-solving skills. • Participate in process improvement idea generation. • Ability to use various software applications. • Works to meet tight deadlines to mitigate loss. Benefits • Medical, Dental and Vision Insurance - START DAY ONE! • Life and Disability Insurance, Paid Parental Leave and Adoption Assistance • Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts • Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays, and any applicable state holidays • 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience • Mental health benefits including coaching and therapy sessions • Tuition Reimbursement for qualifying employees enrolled in an accredited degree program related to the needs of the business, maximum of $5,250 per calendar year, employees are eligible for the program upon hire • Employee Ambassador preferred banking products Apply tot his job