DevOps Engineer

At Hive, we bring people together through unforgettable live experiences. Hive exists to help live events grow. We make it easy for promoters to build strong connections with their audiences via our industry leading platform. Our Engineering Team owns the code and infra that lets our customers achieve meaningful results with our product, simply, and intuitively. We process high-volume, real-time data from over 20 integrations (including Ticketmaster and Shopify), manage and query billions of customer data points, and deliver over 100 million emails and SMS messages monthly to our clients' customers. Our developers focus on delivering the right product iterations with speed and precision—building minimum viable products, deploying to production multiple times daily, gathering customer feedback, and refining continuously. We're seeking a DevOps Engineer to join our growing team and focus on Infrastructure as Code, Security, and Business Continuity planning. Our technologies hosted on AWS include Python, React, Redis, Mongo, SQL, Elasticsearch, and others.What you will be doing:Enhance the stability, resilience, and availability of critical services, ensuring optimal performance and minimize downtime across all systems.Develop and implement strategies for scalable and repeatable infrastructure, observability, and monitoring that support the organization's growth and expansion.Be the subject matter expert for all things infrastructure. Promote a culture of continuous improvement by driving initiatives and guiding fellow engineers in your area of expertise.Collaborate with cross-functional teams to implement and maintain security and compliance initiatives, including SOC2 requirements, ensuring infrastructure and processes align with best practicesAssist in establishing clear incident management baselines, including defining metrics and setting targets, to effectively measure and improve response times and overall system stability.Creating and maintaining documentation for infrastructure and application components, including installation, configuration, and troubleshooting guides.Contribute to shaping the organization's strategic direction by providing valuable insights and recommendations based on industry trends, best practices, and technical expertise.What you have: At least 6 years of experience in Infrastructure/DevOps/Site ReliabilityAt least 3 years experience with AWSFamiliarity with maintaining uptime KPIs on critical systemsExpert with Linux, Kubernetes, and containerized servicesExperience scaling complex cloud native environmentsExperience with as many of our existing technologies is a large plus: AWS, Kubernetes, Docker, Terraform, Atlantis, DataDog, Redis, MongoDB, Elasticsearch, RDS, Grafana, Sentry, NginxWho you are:You’re driven to create impact, leveraging your technical expertise to deliver meaningful outcomes. You approach your work with a sense of urgency and accountability. You’re able to clearly explain complex things you’ve built to others, identifying tradeoffs you made and the hard problems you had to solveYou've thrived while working on a semi or fully-remote team (communicate effectively async, work independently, know when to ask for help, self-manage your time and effort). You can articulate your preferred communication & working style to your teammatesTechnologies we use & teachFrontend: React, TypescriptBackend: Python, Django, RabbitMQDatabases: Redis, MySQL, MongoDB, ElasticsearchInfra: AWS, Docker, KubernetesComp/Benefits PackageMeaningful salary and equity: you're rewarded based on impactThe compensation range for this role is $123,600 to $187,900 CAD per year, depending on qualifications and experience. This compensation range takes into account a wide range of factors that are considered in making compensation decisions including but not limited to job-related skills, experience and relevant training, and business and organizational needs.Fully remote: Work fully remote in Canada, where you’re most productive whether that be from your house, or elsewhere. We just ask that you have legal Canadian work authorizationFlexible work hours: Choose your 9-5 as long as it’s not disruptive to your role, team, and HiveHealth + Insurance: Comprehensive health & dental coverage with a parental leave top-up programUnlimited vacation/PTO: So you can be happy and healthy!About HiveHive.co is a marketing platform for event marketers. We help brands personalize and automate their campaigns, using email and SMS, to empower them to sell out so they can focus on making their events unforgettable.By integrating with ticketing partners like Ticketmaster and e-commerce partners like Shopify, we enable brands to access and act on all their customer data, so they can easily segment their list in thousands of ways, and send more customized, timely email campaigns that land in inboxes.We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. Originally based in Kitchener, our team is now 100% remote and located all across Canada! We strive to provide an online work environment that allows team members to have a strong work life balance while still feeling connected to their team and Hive’s mission.To learn more about our team check out our About Us page on our website:https://www.hive.co/company

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