Development Operations Specialist
About the position The Development Operations Specialist at the American Red Cross plays a crucial role in supporting funding growth through data analysis, systems training, and reporting. This position involves managing the region's municipal campaign, ensuring data hygiene, and implementing gift processing procedures. The specialist serves as the first point of contact for community inquiries and supports Red Cross volunteers, contributing to the organization's mission of helping people in need. Responsibilities • Participate in developing funding growth for the region through data analysis, systems training, and reporting. • Administer the region's municipal campaign and ensure data hygiene. • Serve as the first point of contact for community inquiries via phone and written correspondence. • Support Red Cross volunteers within the regional development team. • Identify needed adjustments and linking requests to support revenue accuracy and fundraiser credit. • Provide data and reports for operational reviews and performance monitoring. • Coordinate gift processing and ensure accurate execution of check processing and bundling procedures. • Update data hygiene by creating new accounts, requesting merges, and making necessary updates. • Support portfolio updates as defined by leadership, including transferring accounts and ensuring accurate role representation. • Monitor upcoming and past due solicitations and gifts, sharing information for data updates. • Assist with onboarding new fundraisers and serve as a systems trainer for new hires and volunteers. • Provide ongoing user training on new functionality and changes in the system. • Serve as a liaison to key national contacts for data systems and gift processing as needed. • Support tracking of large budgeted monthly gifts for revenue forecasting. Requirements • High school diploma or GED required. • Minimum 5 years of related experience or equivalent combination of education and experience required. • Expert in Microsoft Excel and comfortable working in CRMs. • Good interpersonal, verbal, and written communication skills. • Basic proficiency in personal computer use, word-processing, spreadsheet applications, and database applications. Benefits • Disability insurance • Health insurance • Dental insurance • Flexible spending account • Paid time off • Family leave • Work from home • 401(k) with 6% match • Vision insurance • 401(k) matching Apply tot his job