Detroit Area Scheduling Coordinator
Benefits:
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
**This position will require 3-5 weeks of training. After that, it will be remote, but must live in the Detroit area or the Dallas/Ft. Worth area or surrounding areas***
We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.
Role and Responsibilities
Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.
Manage inbound customer calls
Make outbound customer calls as needed
Review and place Detail, Installation, and Work Order appointments on the schedule calendar
Coordinate customer availability with crew openings to optimize daily routing
Coordinate missed or rescheduled appointments due to weather and equipment issues
Data Entry and Invoicing
Note orders accordingly based on customer communication
Qualifications and Education Requirements
Experience in coordinating and routing
Experience in a high pace call center atmosphere (preferred)
Experience using CRM software
Customer service experience
Preferred Skills
Knowledge of the Detroit and surrounding areas in relation to each other
Good phone etiquette
Ability to remain calm under pressure
Ability Manage multiple calls simultaneously
Ability to deescalate customer situations'
'
Benefit Conditions
90-day waiting period for medical, dental, and vision, life insurance, short-term disability.
8 paid holidays throughout the year.
3 days paid SICK DAYS each year, available to use after 6 months.
Start accruing PTO immediately.
Work Remotely
Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Detroit or the Dallas/Ft. Worth area or surrounding area
Must have high-speed internet access, wifi with ethernet port
Apply To This Job
401(k) matching
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
**This position will require 3-5 weeks of training. After that, it will be remote, but must live in the Detroit area or the Dallas/Ft. Worth area or surrounding areas***
We are an installation company that installs: windows, doors, garage door openers and appliances at pre-existing residential homes.
Role and Responsibilities
Scheduling coordinators are expected to provide excellent customer service by managing a customer's availability with our installation team openings, in order to find an appointment time that meets everyone's needs.
Manage inbound customer calls
Make outbound customer calls as needed
Review and place Detail, Installation, and Work Order appointments on the schedule calendar
Coordinate customer availability with crew openings to optimize daily routing
Coordinate missed or rescheduled appointments due to weather and equipment issues
Data Entry and Invoicing
Note orders accordingly based on customer communication
Qualifications and Education Requirements
Experience in coordinating and routing
Experience in a high pace call center atmosphere (preferred)
Experience using CRM software
Customer service experience
Preferred Skills
Knowledge of the Detroit and surrounding areas in relation to each other
Good phone etiquette
Ability to remain calm under pressure
Ability Manage multiple calls simultaneously
Ability to deescalate customer situations'
'
Benefit Conditions
90-day waiting period for medical, dental, and vision, life insurance, short-term disability.
8 paid holidays throughout the year.
3 days paid SICK DAYS each year, available to use after 6 months.
Start accruing PTO immediately.
Work Remotely
Yes, but the position will require 3-5 weeks of remote training. After that, it will be remote, but must live in Detroit or the Dallas/Ft. Worth area or surrounding area
Must have high-speed internet access, wifi with ethernet port
Apply To This Job