Desktop Technician**
**Overview:** The Desktop Technician is a technical expert in Windows 10 & 11 and Mac OS certified, providing technical support and services to faculty and staff, and responsible for various tasks such as moves, adds, and changes, as well as special projects. **Responsibilities:**
• Troubleshoot technical issues and resolve them with users
• Provide point of contact for technical issues and services
• Perform moves, adds, and changes as needed
• Support classroom technology during the school year
• Install new computers and software upgrades
• Provide Tier 2 support for Help Desk regarding issues they are unable to resolve
• Serve as technical expert in meetings, provide support analysis, and provide IT metrics and licensing
• Provide phone support when needed, with remote work approval by manager
• Some weekend and night shifts required
• *Qualifications:**
• Bachelor's Degree, preferably in a technical field
• 2+ years of related experience as a Desktop Technician
• Thorough knowledge of Mac OS, Windows, and Microsoft Office, including extensive knowledge of Outlook and Adobe Creative Suite Applications
• Strong customer service and communication skills, with good follow-up skills
• Ability to represent ITS positively at all levels, from management to VP level
• Self-motivated, reliable, and team player
• *Benefits:**
• Performs a variety of complicated tasks with a wide degree of creativity and latitude
• Reports to the Manager, ITS
• Hours: Monday through Friday from 12pm-8 pm ET
• Category: ITS - Staff
• Performs other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate
Apply Now
Apply Now
• Troubleshoot technical issues and resolve them with users
• Provide point of contact for technical issues and services
• Perform moves, adds, and changes as needed
• Support classroom technology during the school year
• Install new computers and software upgrades
• Provide Tier 2 support for Help Desk regarding issues they are unable to resolve
• Serve as technical expert in meetings, provide support analysis, and provide IT metrics and licensing
• Provide phone support when needed, with remote work approval by manager
• Some weekend and night shifts required
• *Qualifications:**
• Bachelor's Degree, preferably in a technical field
• 2+ years of related experience as a Desktop Technician
• Thorough knowledge of Mac OS, Windows, and Microsoft Office, including extensive knowledge of Outlook and Adobe Creative Suite Applications
• Strong customer service and communication skills, with good follow-up skills
• Ability to represent ITS positively at all levels, from management to VP level
• Self-motivated, reliable, and team player
• *Benefits:**
• Performs a variety of complicated tasks with a wide degree of creativity and latitude
• Reports to the Manager, ITS
• Hours: Monday through Friday from 12pm-8 pm ET
• Category: ITS - Staff
• Performs other duties, responsibilities, and activities as required by supervisor and as departmental/University needs indicate
Apply Now
Apply Now