Desktop Support Administrator

SkyBox Labs is a game development studio recognized as one of BC's Top Employers. They are seeking a Desktop Support Administrator to be the first line of defense on the Help Desk team, ensuring smooth operations and resolving IT issues across the studio. Responsibilities Be the first point of contact on the internal Help Desk team, resolving IT issues and queries efficiently across the studio for in-studio and remote employees Diagnose and resolve technical issues across various platforms, minimizing downtime across the studio Set up and maintain hardware, including PCs, laptops, and peripherals Manage IT assets, inventory, and user accounts Collaborate with teams to streamline IT processes and improve efficiency Support user onboarding and offboarding, ensuring a seamless experience Use your positive energy, sharp problem-solving skills, and clear communication to support individuals and the studio as a whole Skills 1-3 years of IT support experience Strong technical knowledge, including Windows 10/11, Google Suite, Office 365, macOS, Active Directory, and an IT Ticketing system Excellent problem-solving and communication skills, including written and verbal Ability to work in a fast-paced, dynamic environment A positive attitude and a passion for technology Experience with gaming hardware and software IT diploma or certification (e.g. CompTIA) Benefits Comprehensive health benefits Free gym at our Burnaby Studio Employee Assistance Program Level up your C++ skills at SkyBox University Explore other disciplines through our Guild Program Lunch & Learns Social events Employee Resource Groups (ERGs) Company Overview Skybox Labs provides pc and online games. It was founded in 2011, and is headquartered in Burnaby, British Columbia, CAN, with a workforce of 201-500 employees. Its website is