Desktop Management - Infrastructure Services (IS)~IT IS_Service Desk
Remote Desktop Support Engineer
We are seeking an experienced Remote Desktop Support Engineer with a minimum of 4 years of hands-on experience of providing end-user technical support. The ideal candidate will be responsible for troubleshooting and resolving end-user issues across enterprise applications, Windows environments, and mobile devices. The candidate should be technically strong, proactive, and possess excellent problem-solving skills.
Key Responsibilities:
ā¢ Provide remote technical support to end users for enterprise applications and business-critical systems.
ā¢ Troubleshoot and resolve issues related to Windows OS (Windows 10/11), Microsoft Office, Outlook, Teams, Zoom and other enterprise tools.
ā¢ Support mobile devices (iOS/iPad) including configuration, email setup, application issues, and device troubleshooting.
ā¢ Diagnose and resolve hardware and software issues for laptops, desktops, and peripheral devices.
ā¢ Assist users with VPN connectivity, network access, printer issues, and remote access tools.
ā¢ Handle account-related issues and access-related requests.
ā¢ Document incidents, service requests, and resolutions in the ticketing system.
ā¢ Assign, prioritize, and manage tickets using ticketing tools such as Fresh Service.
Required Skills Qualifications:
ā¢ Minimum 4 years of experience in Desktop Support IT Helpdesk Remote Support role.
ā¢ Strong troubleshooting skills in Windows OS environments.
ā¢ Experience supporting enterprise applications (Microsoft 365 Outlook, Teams, Zoom, Box etc.).
ā¢ Knowledge of basic networking concepts.
ā¢ Hands-on experience using ticketing systems to log, assign, prioritize, and track incidents and service requests.
ā¢ Experience with remote support tools such as TeamViewer.
ā¢ Good understanding of mobile device support (iOS/iPad).
ā¢ Strong analytical and problem-solving skills.
ā¢ Excellent communication and customer service skills.
ā¢ Ability to handle multiple tickets and prioritize effectively.
Preferred Skills:
ā¢ Experience with Microsoft 365 Apps such as Outlook and Teams.
ā¢ Knowledge of ITIL processes and ticketing tools (Fresh Service).
ā¢ Basic understanding of security best practices.
Key Competencies:
ā¢ Strong problem-solving ability
ā¢ Customer-focused approach
ā¢ Ability to work independently in a remote environment
ā¢ Good documentation skills
ā¢ Team collaboration and coordination skills
Essential Skills:
ā¢ This is night shift process.
We are seeking an experienced Remote Desktop Support Engineer with a minimum of 4 years of hands-on experience of providing end-user technical support. The ideal candidate will be responsible for troubleshooting and resolving end-user issues across enterprise applications, Windows environments, and mobile devices. The candidate should be technically strong, proactive, and possess excellent problem-solving skills.
Key Responsibilities:
ā¢ Provide remote technical support to end users for enterprise applications and business-critical systems.
ā¢ Troubleshoot and resolve issues related to Windows OS (Windows 10/11), Microsoft Office, Outlook, Teams, Zoom and other enterprise tools.
ā¢ Support mobile devices (iOS/iPad) including configuration, email setup, application issues, and device troubleshooting.
ā¢ Diagnose and resolve hardware and software issues for laptops, desktops, and peripheral devices.
ā¢ Assist users with VPN connectivity, network access, printer issues, and remote access tools.
ā¢ Handle account-related issues and access-related requests.
ā¢ Document incidents, service requests, and resolutions in the ticketing system.
ā¢ Assign, prioritize, and manage tickets using ticketing tools such as Fresh Service.
Required Skills Qualifications:
ā¢ Minimum 4 years of experience in Desktop Support IT Helpdesk Remote Support role.
ā¢ Strong troubleshooting skills in Windows OS environments.
ā¢ Experience supporting enterprise applications (Microsoft 365 Outlook, Teams, Zoom, Box etc.).
ā¢ Knowledge of basic networking concepts.
ā¢ Hands-on experience using ticketing systems to log, assign, prioritize, and track incidents and service requests.
ā¢ Experience with remote support tools such as TeamViewer.
ā¢ Good understanding of mobile device support (iOS/iPad).
ā¢ Strong analytical and problem-solving skills.
ā¢ Excellent communication and customer service skills.
ā¢ Ability to handle multiple tickets and prioritize effectively.
Preferred Skills:
ā¢ Experience with Microsoft 365 Apps such as Outlook and Teams.
ā¢ Knowledge of ITIL processes and ticketing tools (Fresh Service).
ā¢ Basic understanding of security best practices.
Key Competencies:
ā¢ Strong problem-solving ability
ā¢ Customer-focused approach
ā¢ Ability to work independently in a remote environment
ā¢ Good documentation skills
ā¢ Team collaboration and coordination skills
Essential Skills:
ā¢ This is night shift process.