Desk Adjuster-Total Loss
About the position Responsibilities • Investigate origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. • Identify complex issues and seek assistance as needed. • Handle claims on a good faith basis. • Handle both 1st party and 3rd party claims under multiple policy types and numerous endorsements. • Coordinate on-site inspections when needed, evaluate damages, and handle claim negotiations with insureds, claimants, attorneys, public adjusters. • Interpret and determine policies, declarations, articles and contract coverages and applies to all parties for assigned losses. • Proactively provide all parties with claim process and status as appropriate; answers questions or redirects to other areas. • Respond to customer inquiries, make appropriate decisions and close file as needed. Requirements • Ability to obtain and maintain state specific property and casualty claims licensing as required. • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge. • Demonstrated experience handling moderately complex claims, or other equivalent experience. • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience. • Demonstrated experience providing customer-driven solutions, support, or service. Benefits • Flexibility through a scheduled Hybrid work model. • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting. • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. • Generous Paid-Time Off plan and Volunteer-Time off. • Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits. • Well-being and Employee Assistance programs. • Sentry Foundation gift matching program. Apply tot his job