Desk Adjuster-East/Central
About the position The General, a subsidiary of Sentry Insurance, is seeking a detail-oriented and proactive Claims Adjuster to investigate and manage property and casualty insurance claims. This role involves determining liability, gathering and reviewing information, assessing coverage, coordinating appraisals, and negotiation claim settlements efficiently and fairly. This role will be filled following our hybrid work model at our Nashville, TN; Goldsboro, NC; El Paso, TX; Alpharetta, GA; Tampa, FL; Davenport, IA; or Stevens Point, WI office. Responsibilities • Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc. • Identifies complex issues and seeks assistance as needed. • Handles claims on a good faith basis. • Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements. • Coordinates on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters. • Interprets and determines policies, declarations, articles and contract coverages and applies to all parties for assigned losses. • Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas. • Responds to customer inquiries, makes appropriate decisions and closes file as needed. Requirements • Ability to obtain and maintain state specific property and casualty claims licensing as required. • Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge. • Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge. • Demonstrated experience handling moderately complex claims, or other equivalent experience. • Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience. • Demonstrated experience providing customer-driven solutions, support, or service. Benefits • Flexibility through a scheduled Hybrid work model. • 401(K) plan with a dollar-for-dollar match on your first eight percent, plus immediate vesting. • Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program. • Generous Paid-Time Off plan and Volunteer-Time off. • Group Medical, Dental, Vision, Life insurance, Parental leave, and Health and Wellness benefits. • Well-being and Employee Assistance programs. • Sentry Foundation gift matching program. Apply tot his job