Deposition Hardware Course Developer 3
The group youll be a part of
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact youll make
You will create and revise Deposition hardware maintenance training materials for global field service personnel and customers.
What youll do
• Design and develop comprehensive maintenance courses for field service personnel on semiconductor manufacturing equipment
• Apply instructional design principles to create engaging and interactive training modules, including e-learning and instructor-led training
• Revise and update instructor led training materials based on instructor feedback
• Collaborate with subject matter experts to gather and verify course content
• Verify lists of procedures for Performance Based Equipment Training (PBETs) for Virtual Reality (VR) training, confirming that the list is complete, matches the tool configuration, and includes procedures that need to be performed before, after, or during the listed procedures
• Create tool certifications
• Develop or revise assessments to evaluate the effectiveness of training programs and learner comprehension
• Continuously update and improve course content to reflect the latest industry advancements and best practices
• Stay current with trends and advancements in semiconductor technology and educational methodologies
Who were looking for
• Ability to understand complex technical content and communicate it to a broader audience
• Bachelors degree preferred (ideally in STEM fields, Education, Technical Writing or Communications)
• Excellent written and verbal communication skills
• Proficiency with Microsoft PPT, Excel, Word, and Articulate suite including Storyline and RISE
• Ability to write clear instructional copy that translates complex technical concepts into clear, accurate, and concise learning materials
• Attention to detail
• Strong project management skills with the ability to handle multiple projects simultaneously
• Can build and maintain strong, positive relationships with subject matter experts including instructors and product group engineers
• Commitment to producing high-quality, accurate, educational materials that follow a style guide for a consistent global experience for students and instructors
Preferred qualifications
• Photoshop
• Vis Ren (ability to use software to take pictures of Lam products, not full VR design)
• Cornerstone LMS administration
• Ability to adapt AI and other tools to improve training workflows
• Ability to use modeling to support instruction e.g. 3D printing, Captivate or other video software, etc.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex youll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex youll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
#LI-LE1
Our Perks and Benefits
At Lam, our people make amazing things possible. Thats why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Apply tot his job
Apply To this Job
The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.
The impact youll make
You will create and revise Deposition hardware maintenance training materials for global field service personnel and customers.
What youll do
• Design and develop comprehensive maintenance courses for field service personnel on semiconductor manufacturing equipment
• Apply instructional design principles to create engaging and interactive training modules, including e-learning and instructor-led training
• Revise and update instructor led training materials based on instructor feedback
• Collaborate with subject matter experts to gather and verify course content
• Verify lists of procedures for Performance Based Equipment Training (PBETs) for Virtual Reality (VR) training, confirming that the list is complete, matches the tool configuration, and includes procedures that need to be performed before, after, or during the listed procedures
• Create tool certifications
• Develop or revise assessments to evaluate the effectiveness of training programs and learner comprehension
• Continuously update and improve course content to reflect the latest industry advancements and best practices
• Stay current with trends and advancements in semiconductor technology and educational methodologies
Who were looking for
• Ability to understand complex technical content and communicate it to a broader audience
• Bachelors degree preferred (ideally in STEM fields, Education, Technical Writing or Communications)
• Excellent written and verbal communication skills
• Proficiency with Microsoft PPT, Excel, Word, and Articulate suite including Storyline and RISE
• Ability to write clear instructional copy that translates complex technical concepts into clear, accurate, and concise learning materials
• Attention to detail
• Strong project management skills with the ability to handle multiple projects simultaneously
• Can build and maintain strong, positive relationships with subject matter experts including instructors and product group engineers
• Commitment to producing high-quality, accurate, educational materials that follow a style guide for a consistent global experience for students and instructors
Preferred qualifications
• Photoshop
• Vis Ren (ability to use software to take pictures of Lam products, not full VR design)
• Cornerstone LMS administration
• Ability to adapt AI and other tools to improve training workflows
• Ability to use modeling to support instruction e.g. 3D printing, Captivate or other video software, etc.
Our commitment
We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.
Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories On-site Flex and Virtual Flex. On-site Flex youll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. Virtual Flex youll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
#LI-LE1
Our Perks and Benefits
At Lam, our people make amazing things possible. Thats why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.
Apply tot his job
Apply To this Job