Dental Customer Service Representative

About the position Responsibilities • Answer a high volume of inbound phone calls regarding dental claims, benefits, premiums, and eligibility. • Provide solutions to problems, confirm eligibility, and explain benefits and/or plan coverage. • Document all aspects of a call in a clear and concise manner. • Gather banking details for monthly premium collection for Individual plans. • Identify and request claim adjustments when necessary. • Resolve and record complaints, appeals, and inquiries. • Contact providers, other insurance companies, or state agencies to answer questions and obtain or provide information. • Provide timely follow-up and return calls within department guidelines. • Maintain confidentiality and project a professional business presence and appearance. Requirements • High school diploma or equivalent. • Prior customer service experience or related experience in a medical/dental office or customer support. • Strong reading, verbal, and written communication skills. • Ability to interact professionally and courteously with customers over the phone. • Good analytical, problem-solving, and decision-making skills. • Typing speed of a minimum of 25 wpm net on a computer keyboard. • Proficiency with Microsoft Office applications. Nice-to-haves • Practical knowledge of medical or dental terminology. • Knowledge of diagnosis and procedure coding. Benefits • Paid holidays • Health insurance • Dental insurance • Flexible spending account • Paid time off • Work from home • Employee assistance program • Vision insurance • 401(k) matching Apply tot his job