Delivery Operations Manager

About SupernalAt Supernal, we help small and mid-sized businesses hire their first AI employee. Our AI teammates—powered by custom agentic workflows—are built and deployed on our proprietary platform and orchestrated using N8n. We don’t sell tools—we deliver outcomes through scalable, agent-powered systems.Our AI Platform Engineers, known internally as Masons, are the builders behind these solutions. As our customer base expands, we’re rapidly scaling the Mason team from 5 to 30+ over the next six months—and we’re looking for a Delivery Operations Manager to help drive that growth.The RoleAs Delivery Operations Manager, you will work directly with the Head of Delivery to ensure Supernal’s AI Delivery function runs like clockwork. You’ll manage the hiring and performance management of the Mason team, oversee agent staffing and deployment for clients, and own the systems that ensure high-quality, on-time delivery across all customer engagements.You’ll be responsible for keeping our trains running on time—and building better tracks as we grow. You are a system builder, project manager, and people wrangler rolled into one. You have a sharp operational mind and can create structure from chaos. You thrive in fast-moving, early-stage environments and can execute autonomously while aligning to a larger vision.ResponsibilitiesOwn day-to-day operations for Supernal’s AI Delivery functionManage and grow the Mason team (AI Platform Engineers) from ~5 to ~30 over 6 monthsImplement scalable systems and processes for task assignment, performance tracking, and delivery QAWork cross-functionally with Engineering, Growth, and Customer Success teams to ensure customer needs are metAct as the delivery interface for key accounts, ensuring high-quality, on-time deployment of AI EmployeesDefine, track, and report on delivery metrics (e.g., build velocity, deployment quality, customer satisfaction)Build and manage internal documentation, SOPs, and onboarding flows for MasonsIdentify bottlenecks and build systems that solve them proactivelyTake full ownership of ensuring our AI Employees are deployed fast, reliably, and at scaleYou Might Be a Fit If You…Have 4+ years of experience in delivery ops, technical program management, or a high-growth agency/services environmentHave built and managed technical teams (10+) (engineering, automation, or systems integration)Are fluent in building operational systems, playbooks, and dashboards from scratchThrive in ambiguity and know how to build process where none existsAre an elite project manager who thrives on timelines, dependencies, and accountabilityUnderstand how to motivate, manage and grow a team of technical buildersAre familiar with agentic architectures, N8n, or low-code/automation platforms (a plus, not required)Are low-ego, high-output, and deeply reliableWhat Success Looks LikeOur Mason team scales 6x while maintaining high delivery quality and high team NPSEvery customer receives agent deployments on-time and with clear communicationInternal delivery systems are documented, automated, and transparentThe Head of Delivery sleeps better at night

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