Delivery Operations Coordinator
Ashley | The Wellsville Group is seeking a detail-oriented Delivery Operations Coordinator for their Batavia, NY location. The role involves managing scheduling and guest communication to ensure smooth deliveries and enhance guest experiences.ResponsibilitiesMonitor and organize the inbox daily, responding promptlySchedule deliveries accurately—confirm addresses, order details, phone numbers, and explain the process clearlyContact guests to book deliveries, share operating hours, and keep communication consistentFollow up daily until every delivery is confirmedMeet or exceed KPIs for scheduling efficiency, on-time delivery, and guest satisfactionSubmit Route Change Forms and Account Reviews, following up to resolve issuesTrack deliveries in real-time to ensure accuracy and timelinessRespond quickly to guest inquiries via Podium and other channels, aiming for one-call resolutionsTake on additional tasks as needed to support the teamSkillsStrong computer skills, including typing and Microsoft OfficeClear, professional phone presenceAbility to multitask and stay focused in a busy environmentComfortable sitting for up to 4 hours at a timeHigh School Diploma or GEDCustomer service experienceCompany OverviewWHO WE ARE: We always aim to be a great place to work. It was founded in 1967, and is headquartered in Westons Mills, New York, US, with a workforce of 201-500 employees. Its website is https://www.wellsvillegroup.com.
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