Delivery Manager
About Us Techdinamics is a global technology company that partners with 3PLs, leading brands, and retailers to solve everyday fulfillment challenges. Our comprehensive order management and shipping solutions transform operations by optimizing systems, labor, and workflows for peak efficiency. We empower businesses to streamline integrations, automate processes, and gain full visibility across their fulfillment operations—from order capture to final-mile delivery. With over 25 years of experience, we combine cutting-edge technology with a hands-on, partnership-driven approach to help our customers scale efficiently and reduce operational complexity. Job Brief We are looking for a highly organized and results-driven Delivery Manager to lead the Delivery function within Customer Operations, overseeing project execution, onboarding, and implementation activities across our SaaS platform. Reporting to the VP of Customer Operations, this role is responsible for managing a cross-functional team of Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists, ensuring consistent, high-quality execution aligned with defined organizational strategy. The Delivery Manager will be responsible for executing delivery frameworks, enforcing processes, and driving operational efficiency. This role acts as a key escalation point, ensures team performance, and guarantees that delivery outcomes meet customer and company expectations. Responsibilities Responsibilities include but are not limited to: Delivery Ownership & Execution Oversee end-to-end execution of customer implementations and onboarding projects across all product lines Ensure projects are delivered on time, within scope, and aligned with defined processes and customer expectations Act as the primary escalation point for delivery-related issues and drive timely resolution Monitor projects’ health, risks, and dependencies across the portfolio Team Leadership & Management Lead and manage a cross-functional Delivery team, including Project Managers, techOMS specialists, techSHIP specialists, and Integration specialists Provide day-to-day guidance, prioritization, and support to ensure effective execution across all projects Coach and support team members to improve performance and execution quality Conduct performance evaluations and provide ongoing feedback Identify hiring needs and support recruitment and onboarding Process Execution & Continuous Improvement Implement and enforce delivery processes, methodologies, and best practices Identify operational gaps and areas for improvement and propose solutions Standardize onboarding and implementation workflows to improve efficiency and consistency Ensure proper documentation of processes, projects, and knowledge sharing Performance & Accountability Own and track Delivery team KPIs, including timelines, quality, and customer outcomes Ensure accountability and productivity across all roles within the Delivery function Monitor performance metrics and take corrective actions when needed Stakeholder & Cross-functional Coordination Work closely with Customer Success, Support, Product, and Engineering teams to ensure smooth execution Ensure alignment between delivery activities and broader Customer Operations objectives Provide regular updates to leadership on delivery status, risks, and performance Financial & Resource Management Manage and control the Delivery function budget Allocate resources effectively based on project demand and team capacity Ensure efficient utilization of the team while maintaining delivery quality Requirements Educational background preferably in the fields of computer science or engineering Proven experience in delivery management, project management, or similar roles within the SaaS/software industry Experience managing cross-functional teams, including Project Managers and technical specialists (implementations, integrations, or product specialists Strong understanding of software delivery, system integrations, and implementation processes Experience overseeing customer onboarding and implementation projects Demonstrated ability to manage multiple projects and priorities simultaneously in a fast-paced environment Strong organizational and execution skills with attention to detail Ability to identify operational gaps and drive process improvements (execution-focused) Experience leading, coaching, and evaluating team performance Ability to provide clear direction, manage workload distribution, and ensure team accountability Experience participating in hiring processes and team scaling Strong communication and stakeholder management skills Advanced English (written and spoken) Ability to handle escalations and drive resolution effectively Strong working knowledge of Microsoft Office, Project Management Tools and Ticketing systems Experience managing budgets, resource allocation, and team capacity planning Experience in logistics, fulfillment, shipping, or e-commerce environments (preferred) Familiarity with OMS, shipping platforms, or integrations (preferred)