Delivery Director

The Company Wizeline is a global digital services company helping mid-size to Fortune 500 companies build, scale, and deliver high-quality digital products and services. We thrive in solving our customer’s challenges through human-centered experiences, digital core modernization, and intelligence everywhere (AI/ML and data). We help them succeed in building digital capabilities that bring technology to the core of their business. What You Will Bring to the Team As a Delivery Manager, you will focus on ensuring successful delivery and long-term impact for clients. You will act as a strategic bridge between Wizeline’s teams and client stakeholders, driving operational excellence, identifying risks, and creating actionable plans to achieve business outcomes. By combining leadership, technology knowledge, and business acumen, you will foster strong partnerships and enable continuous growth across your account portfolio. Modality: Full Time Location: Mexico City / Monterrey Main Responsibilities Delivery Directors ensure that Wizeline’s delivery exceeds our customer’s expectations and adds business value through their passion for technology, a deep understanding of our customer’s businesses, and an accurate interpretation of requirements and resources to make each Customer Account and its related projects successful. Delivery Directors scale mountains and knock down doors to make sure our teams have everything they need to deliver results for Wizeline’s customers. Stand back from program and project management to broadly view the delivery landscape. This perspective gives a delivery lead the ability to see the interconnected delivery “big picture” that enables them to take strategic action to keep all programs and projects on track to success. Set policies, governance, and other forms of delivery operations guidance that effectively orchestrate the overall delivery process towards our customer's goals. Delivery directors don’t have to be subject matter experts, but they should be able to communicate effectively with all forms of stakeholders. Effective delivery directors must be able to translate project results into cost savings, increased sales, and improved customer satisfaction as well as other measurements that don’t necessarily fall into traditional delivery activities. This shift in success criteria to business outcomes comes about from being accountable for the business rationale behind executing projects and programs. Serve as a visible leader to project and program managers who are starting the journey. Support our solutions architecture and program architect teams to develop and review SOWs, particularly in renewals or expansions for your account portfolio. Understand our customers desired business outcomes and how Wizeline’s work impacts those business outcomes; communicate in a compelling way to the project team. Dotted line management responsibilities for all individuals on project teams within the account(s) portfolio. Partner with our customers and Wizeline’s teams to facilitate open and effective lines of communication. Serve as a Leader for the project team to set direction and inspire a common goal. Understand best practices in technology, product management, and project management concepts to lead operational excellence in project teams. Proactively identify and reduce risks that may impede the Wizeline team’s ability to deliver exceptional results. Manage customer relationships, particularly with executives and key decision-makers. Partner with Account Executives to grow account relationships over time. Requirements Willingness to travel. Exceptional communicator. Fluent English speaker. 5+ years of experience with the role or similar roles Experience working with and leading dispersed cross-functional teams. Experience in BFS Knowledge of software development processes in an agile environment. Experience in software development and product management. Experience managing strategic customer relationships. Having a broad knowledge of project and program management methodologies. Understand the wider objectives of the customer, such as business and strategic goals. Ability to work with a wide range of individuals and personalities. Strong leadership and managerial skills with appropriate experience. Strong knowledge of budgeting, project financial management, and resource allocation procedures. About Us Wizeline prioritizes a culture of diversity and development for its nearly 2,000 person team spread across the globe. We believe great technology comes from a mix of talents and perspectives. Our core values of ownership, innovation and community are central to our work. Wizeline is invested in its employees' growth, offering opportunities to create personalized career paths and develop in-demand skills. To help you reach your goals, we have access to LinkedIn Learning and Pluralsight, two top-tier platforms filled with high-quality content. Apply now!