Default Operations Support Specialist

KeyBank is seeking a Default Operations Support Specialist to provide crucial back-office support to Default Management internal partners. The role involves handling essential administrative functions and supporting various lines of business, ensuring proper documentation and resolving issues as needed. Responsibilities Provides internal support to Default Management Ops teams Enters data into multiple systems Reviews documentation and sends out time-sensitive correspondence Roles at this level are responsible for moderate operational and/or administrative work Completes work while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process Reviews and ensures proper documentation or procedures are used for each task Identifies and resolves issues by following established guidelines. Refers more complex problems to senior team member Refers more complex problems to senior team member, while contributing to workflow or process change, to form a stronger understanding of the specific product or process Accountable for regular reporting and analysis requests Recommends and implements processes to solve routine issues Is fully proficient in duties while working under moderate to limited supervision Other duties as assigned Skills High School Diploma or equivalent required Digital literacy in MS Office365 – including Intermediate - Advanced skills in Outlook, Excel, & Word required Minimum 1 year of experience in a high-volume processing, administrative, or operations role required Demonstrate excellent customer service, verbal/written communication, and interpersonal skills Comfortable navigating multiple computer systems and applications Excellent time management, prioritization, and organizational skills Ability to work under pressure and meet deadlines Proven ability to handle high transaction volumes accurately Analytical, research, and problem resolution skills Quick learner who is not afraid to ask questions Ability to work from home 3 days per week in a quiet, private office setting with little to no distractions College degree preferred Company Overview At KeyBank we’ve made a promise to our clients that they will always have a champion in us. It was founded in 1849, and is headquartered in Cleveland , Ohio, US, with a workforce of 10001+ employees. Its website is