Dedicated and Results-Driven Customer Experience Agent for a Dynamic E-commerce Platform

Welcome to blithequark: Redefining the Future of Commerce blithequark is the largest livestream shopping platform in North America and Europe, offering a unique space to buy, sell, and discover a wide range of products. By seamlessly blending community, shopping, and entertainment, we're creating a one-of-a-kind experience for our users. As a remote co-located team, we're driven by innovation and guided by our values . With hubs in the US, UK, Ireland, Poland, and Germany, we're collaboratively building the future of online marketplaces. Our live auctions feature an eclectic mix of products, including fashion, beauty, electronics, rare collectibles like trading cards, comic books, and even live plants. This diversity ensures that there's something for everyone, making blithequark a vibrant and engaging community. As one of the fastest growing marketplaces , we're seeking bold, forward-thinking problem solvers to join our team across all functional areas. Stay updated on the latest blithequark news and insights through our news and engineering blogs. Join us in our mission to empower individuals to turn their passions into businesses and foster connections through commerce. The Role: Customer Experience Agent The Customer Experience team at blithequark plays a pivotal role in delivering the best possible user experience. This is achieved through process improvement, order management, and effective problem-solving. As a Customer Experience Agent, your primary objective will be to ensure that our customers receive their ordered products as quickly as possible. In the event of an issue, you will be responsible for resolving the problem efficiently and ensuring customer satisfaction. Interact with buyers and sellers, adopting a customer-first attitude to guarantee a positive experience. Resolve customer issues related to payments, orders, shipments, and general inquiries with high quality and timeliness. Become an expert in blithequark's products, processes, and systems to drive positive outcomes for our users. Collaborate with other departments to troubleshoot, research, and resolve open questions. Identify opportunities to eliminate repeat contacts and improve the overall customer experience. About You We're looking for individuals who thrive in fast-paced environments and are eager to jumpstart their careers. The ideal candidate will have a customer service mentality, a passion for achieving the best possible outcomes, and a willingness to learn new skills. A growth mindset, low ego, and the ability to take action and make a high impact are highly valued at blithequark. In terms of background and experience, we're looking for: Weekend availability is required. 2+ years of support experience handling email and/or chat services. Understanding of e-commerce and marketplace operations. Experience with customer-facing systems like Zendesk, Kustomer, or Intercom. Obsession with customers and a commitment to being customer-first. Proactive problem-solving and process improvement skills. Knowledge of collectibles is a plus. Bachelor's degree or college experience preferred. Previous start-up experience is a plus. Team members in this role are required to be within commuting distance of our Phoenix, AZ hub. Benefits at blithequark We offer a comprehensive benefits package to support our employees' well-being and career growth. This includes: Health Insurance options, including Medical, Dental, Vision. Work From Home Support, featuring: Home office setup allowance. Monthly allowance for cell phone and internet. Care Benefits, including: Monthly allowance for wellness. Annual allowance towards Childcare. Lifetime benefit for family planning, such as adoption or fertility expenses. Retirement benefits; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally. Monthly allowance to dogfood the app, which includes: All blithequark team members are expected to develop a deep understanding of our product. We're passionate about building the best user experience, and all employees are expected to use blithequark as both a buyer and a seller as part of their job (our dogfooding budget makes this fun and easy!). Parental Leave, featuring: 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence. Equal Opportunity Employer blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. Join Our Team If you're a motivated and customer-focused individual looking to make a real impact, we encourage you to apply for the Customer Experience Agent role at blithequark. As part of our team, you'll have the opportunity to contribute to the growth and success of our platform, while also developing your skills and career. Don't miss this chance to be part of a dynamic and innovative company that's shaping the future of e-commerce. Apply now and become a part of the blithequark family. Together, let's create an exceptional customer experience and drive the success of our platform. Apply for this job