Dealer Success Manager

Capital One is a financial services company, and they are seeking a Dealer Success Manager to act as a Strategic Consultant and Customer-Centric Partner to auto dealers. This role involves collaborating with sales teams, driving customer adoption and retention for the Navigator Platform, and providing expertise in sales processes and product troubleshooting.ResponsibilitiesCollaborate and partner with the Area Sales Manager (ASM), and POD team members (RMs, ARMs) to develop and execute cohesive market strategies and achieve unified sales goalsDrive superior success by contributing to and supporting the POD’s sales efforts for Navigator Platform, and owning the customer adoption and retention lifecycle, which includes:Driving process improvements aligned with superior customer outcomes and the overarching Capital One Sales ProcessProviding subject matter expertise on processes and Navigator Platform when representing the Sales organizationProduct and Process troubleshooting, specifically relating to Navigator PlatformFrequent, in-market visits to dealerships to foster relationships and execute the customer enablement cycleSkillsHigh School diploma, GED or equivalent certificationAt least 1 year of experience in Process ManagementAt least 1 year of experience in Relationship managementBachelors Degree2+ years of experience in Process Management2+ years of experience in Relationship managementBenefitsPerformance based incentive compensationComprehensive, competitive, and inclusive set of health, financial and other benefitsCompany OverviewCapital One is a financial services company that provides banking, credit card, auto loan, savings, and commercial banking services. It was founded in 1994, and is headquartered in Mclean, Virginia, USA, with a workforce of 10001+ employees. Its website is http://www.capitalone.com.



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