Data Management Office Manager

POSITION OVERVIEW The Data Management Office Manager is a highly resourceful and effective team builder and communicator. The Data Management Office (DMO) Manager has expertise in using Management Information Systems for outreach and recruitment activities by identifying, analyzing, and interpreting trends or patterns in complex data. This person maintains appropriate databases and acquires data from primary and secondary data sources, and works closely with all career offices to prioritize informational needs and continuously monitors performance. The DMO Manager works as a partner with his/her manager to oversee operations and to make sure that the office's activities align with program, department, or agency mission and core values The DMO Manager leads, coaches, mentors, and monitors staff to ensure they are properly trained in program, department, and agency policies and procedures and carry out assigned work. Success measures include positive leadership practices that create an environment in which staff deliver quality and performance objectives. Expected Positive Outcomes WFI: Understands the Management Information Systems (MIS) and monitoring of tracking and open services in systems including: Financial Aid Management System (FAMS), Financial Aid Communication System (FACS), Child Care Management System (CCMS), Document Management System (DMS), Docuware, Team Performance and Productivity: setting clear objectives, managing workflows, and ensuring that the team meets its targets and deadlines effectively Development and Training: This involves identifying training needs, providing mentorship, and helping team members grow their skills and career paths. Quality of Work: This includes ensuring adherence to industry standards, company policies, and client expectations. JOB FUNCTIONS Benchmark Job x Remote Work Eligible Essential Functions Essential Function Understand, direct, train, and monitor appropriate and timely verification of eligibility of customers served. Develop and implement an improved communication process for a designated program, team, or division. Develop and provide supervision and training of all programs tracking staff. Determine when and how improvements should be made to determine efficiency. Identifies and documents process improvement opportunities. Produces customer service and other performance reports. Prepares accurate and timely (monthly, quarterly, and annual) financial reports for the agency, program, and/or external reporting, including financial billing, funds management reports, and reconciliation of expenditures to draw requests by fund using various financial databases and systems. Ensures that unit staff understands and adheres to policies and procedures as well as contractual obligations including allowable use of each funding source. Identifies and documents process improvement opportunities. Additional Responsibilities Additional Responsibilities The Workforce Information System of Texas (TWIST). Oversee verification of continuing eligibility and employment for customers receiving applicable services in MIS systems. Develop and implement an improved communication process for the Tracking Unit and Career Offices. Professionally represents the Agency to career office operators, the Gulf Coast Workforce Board, and Houston-Galveston Advisory Council H-GAC staff. Monitors financial aid expenditures, obligations, and commitments of each office and identifies trends in spending that may assist the Workforce Solutions system in effectively authorizing financial aid. Prepares accurate and timely (monthly, quarterly, and annual) financial reports for the agency, career offices, and the Gulf Coast Workforce Board staff, including financial billing, funds management reports, and reconciliation of expenditures to draw requests by fund using various financial databases and systems. Required for All Jobs Performs other duties as assigned • Complies with all policies and standards PREFERRED/ REQUIRED QUALIFICATIONS Education Education Level Education Details Required/ Preferred Bachelor's Degree Preferred Work Experience Experience Experience Details Required/ Preferred 4-6 years of related experience Required Knowledge, Skills and Abilities KSAs Proficiency Leads to Learn Proactive and strength-based approach to problem-solving Attention to detail Growth mindset for self-development Passion for knowledge management as it applies to project execution and acceleration Licenses and Certifications Licenses/Certifications Licenses/Certification Details Time Frame Required/ Preferred PHYSICAL DEMANDS/WORKING CONDITIONS Physical Demands Category: Office and Administrative Support Physical Demands A thorough completion of this section is needed for compliance with legal standards such as the Americans with Disabilities Act. The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Physical Demand N/A Rarely Occasionally Frequently Constantly Weight Standing X Walking X Sitting X Lifting X Carrying X Pushing X Pulling X Climbing X Balancing X Stooping X Kneeling X Crouching X Crawling X Reaching X Handling X Grasping X Feeling X Talking X Hearing X Repetitive Motions X Eye/Hand/Foot Coordination X Working Environment While performing the duties of this job, the associate is required to work within the selected working environments. Working Condition N/A Rarely Occasionally Frequently Constantly Extreme cold X Extreme heat X Humidity X Wet X Noise X Hazards X Temperature Change X Atmospheric Conditions X Vibration X BakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities. Apply tot his job