Data Entry/Customer Service
PRIMARY PURPOSE OF POSITION
× Each week, processes retailers’ return claims accurately and efficiently and completes processing by 02:00 PM Friday. Accurately meets or exceeds handling goal metrics. Cross-trains to accurately handle inbound/outbound retailer and driver calls.
DUTIES & RESPONSIBILITIES INCLUDE
× Maintains process integrity by inputting Data Entry ID and each customer’s Account Number, followed by the customer’s specific return claim amount by title, by day. Monitors system acceptance/rejection of claims and compares Return Form to system account data.
× Monitors system for customer exceptions and/or reason-codes exceptions. Notes discrepancies on Return Forms, as required. Escalates high volume discrepancies and barcode issues to supervisor.
× Cross-trains to handle inbound/outbound customer service inquiries, as defined in training manual, including coordinating issue resolution between customers, drivers (independent contractors), NDA Sales reps or personnel. Performs weekly review of retailer invoices/collection status for assigned routes, and completes all necessary follow-up including order changes, billing disputes, delivery and collection issues, and other required communications with route drivers and retailers.
× Makes outbound calls to follow-up on account issues; service changes; new product roll-outs; holiday closings; etc., and as directed by Management.
× Performs data entry related to maintenance of accounts in NDA’s Customer Information System. Maintains company files of bills, return forms and other documents deemed necessary by Management.
× May provide backup to other departments.
× Complies with all safety and employment policies, including attendance, and the responsibilities outlined in the NDA Employee Handbook and Safety Manual.
× Performs the Essential Duties of the job and other duties as requested by Management.
QUALIFICATIONS AND EXPERIENCE REQUIRED
× 1-3 years of similar experience. Must be detail-oriented, able to take direction well and work efficiently. Requires good phone, organizational and math skills plus the ability to multi-task.
× Able to work flexible shifts, based on the volume of weekly returns.
× Ability to quickly learn company-specific computer applications and telephone system.
× Excellent communication skills. Fluency in English; plus, Spanish or additional languages, preferred.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 33 per week
Schedule:
• Day shift
• Monday to Friday
Work Location: In person
Apply Now
× Each week, processes retailers’ return claims accurately and efficiently and completes processing by 02:00 PM Friday. Accurately meets or exceeds handling goal metrics. Cross-trains to accurately handle inbound/outbound retailer and driver calls.
DUTIES & RESPONSIBILITIES INCLUDE
× Maintains process integrity by inputting Data Entry ID and each customer’s Account Number, followed by the customer’s specific return claim amount by title, by day. Monitors system acceptance/rejection of claims and compares Return Form to system account data.
× Monitors system for customer exceptions and/or reason-codes exceptions. Notes discrepancies on Return Forms, as required. Escalates high volume discrepancies and barcode issues to supervisor.
× Cross-trains to handle inbound/outbound customer service inquiries, as defined in training manual, including coordinating issue resolution between customers, drivers (independent contractors), NDA Sales reps or personnel. Performs weekly review of retailer invoices/collection status for assigned routes, and completes all necessary follow-up including order changes, billing disputes, delivery and collection issues, and other required communications with route drivers and retailers.
× Makes outbound calls to follow-up on account issues; service changes; new product roll-outs; holiday closings; etc., and as directed by Management.
× Performs data entry related to maintenance of accounts in NDA’s Customer Information System. Maintains company files of bills, return forms and other documents deemed necessary by Management.
× May provide backup to other departments.
× Complies with all safety and employment policies, including attendance, and the responsibilities outlined in the NDA Employee Handbook and Safety Manual.
× Performs the Essential Duties of the job and other duties as requested by Management.
QUALIFICATIONS AND EXPERIENCE REQUIRED
× 1-3 years of similar experience. Must be detail-oriented, able to take direction well and work efficiently. Requires good phone, organizational and math skills plus the ability to multi-task.
× Able to work flexible shifts, based on the volume of weekly returns.
× Ability to quickly learn company-specific computer applications and telephone system.
× Excellent communication skills. Fluency in English; plus, Spanish or additional languages, preferred.
Job Type: Full-time
Pay: From $16.50 per hour
Expected hours: 33 per week
Schedule:
• Day shift
• Monday to Friday
Work Location: In person
Apply Now