Data Center, Desktop and Server Support Technician

Integrated Health Systems is a telecommunications and IT integrator with 40 years of experience. They are seeking a motivated technician to provide hands-on troubleshooting and support for end-user systems, Windows servers, and network connectivity. Responsibilities Provide onsite and remote support for desktop, server, peripheral, and network connectivity issues Diagnose and resolve workstation and application issues (Microsoft Windows), including printers and other peripherals Troubleshoot TCP/IP connectivity (DNS, DHCP, routing, Wi-Fi/VLAN fundamentals) and coordinate escalation when required Assist with server support activities, including basic Active Directory tasks, patching, backups, and service monitoring Support virtualized environments and storage systems (VMware/Hyper-V exposure; NAS/SAN familiarity) Deploy and maintain endpoint security and protection tools (anti-malware, firewall/endpoint protection, patching) Document work performed, maintain network/system documentation, and keep accurate asset and configuration records Support data center operations and monitoring functions, including troubleshooting physical plant and cabling issues when needed Skills Working knowledge of Microsoft client and server operating systems Solid understanding of TCP/IP networking concepts and troubleshooting Professional customer service skills with clear verbal and written communication Ability to prioritize and triage multiple issues while maintaining attention to detail Comfort working independently and collaboratively within a team Exposure to virtualized server environments (VMware and/or Hyper-V) Exposure to NAS and SAN storage systems Experience with ticketing systems and remote support tools Industry certifications (e.g., CompTIA A+, Network+, Microsoft certifications) or equivalent hands-on experience Benefits 401(k) retirement plan with company match Bonus system Life, medical, and dental insurance Vacation and paid holidays Company lunches and social events Company Overview Integrated Health Systems is an IT and mobile technology service provider company. It was founded in 2001, and is headquartered in Overland Park, Kansas, USA, with a workforce of 51-200 employees. Its website is Company H1B Sponsorship Integrated Health Systems has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.